Tech Operations Manager

Overview

Great Day Improvements, LLC is a $1.5 billion, vertically integrated, direct‑to‑consumer provider of premium home improvement products headquartered in Twinsburg, Ohio. With a workforce of more than 4,800 employees across 130 metropolitan markets, we strive to be one of the largest and fastest‑growing home improvement companies in the U.S.

Our family of brands includes Patio Enclosures®, Champion Windows and Home Exteriors®, Universal Windows Direct®, Apex Energy Solutions®, Stanek Windows®, Hartshorn Custom Contracting, Your Home Improvement Company, K Designers, Leaf Guard®, Englert®, and The Bath Authority.

The Technology Contract and Operations Manager is responsible for managing the full lifecycle of technology vendor, software, cloud, managed services, and professional services contracts across the Enterprise Technology & Intelligence (ETI) organization. The role serves as the primary owner of contract governance, risk review, renewal management, vendor accountability, and commercial contract management, and provides advisory support to ETI leadership.

Job type:
Full‑Time, exempt

Location:

Twinsburg, OH (Hybrid, 3 days on‑site)
Salary: $90,000 – $95,000

• Establish and maintain a centralized repository of all ETI contracts, software agreements, cloud subscriptions, managed services agreements, statements of work, and vendor documentation.
• Maintain complete contract records including contract owners, renewal dates, notice periods, spend commitments, service levels, and termination requirements.
• Develop and maintain contract governance processes, standards, and reporting.
• Maintain accurate, complete, and audit‑ready contract records.

• Conduct contract reviews and provide business recommendations, escalating complex legal matters to counsel when appropriate.
• Review vendor agreements, amendments, statements of work, renewals, and related contract documentation.
• Analyze contractual terms and identify business, operational, financial, cybersecurity, privacy, and commercial risks.
• Evaluate contract provisions including:
• Indemnification
• Limitation of liability
• Confidentiality
• Data ownership
• Data privacy and security obligations
• Service Level Agreements (SLAs)
• Pricing protections
• Renewal provisions
• Termination rights
• Audit rights
• Insurance requirements
• Prepare executive summaries, contract abstracts, and risk assessments for ETI leadership.
• Provide contract guidance and recommendations to stakeholders.
• Partner with legal counsel on complex contractual matters when appropriate.

• Maintain proactive renewal calendars with notifications beginning at least six months before contract expiration.
• Lead contract renewal coordination activities across ETI.
• Support contract negotiations and commercial discussions with vendors.
• Work with stakeholders to determine whether contracts should be renewed, renegotiated, consolidated, replaced, or terminated.
• Prevent unintended renewals and provide executive visibility into contract decisions.
• Maintain vendor performance scorecards and contract compliance tracking.
• Develop productive working relationships with key technology vendors and service providers.

• Identify opportunities to reduce costs, eliminate redundant services, and optimize vendor spending.
• Track pricing commitments, escalators, discounts, credits, penalties, and contractual obligations.
• Support annual budgeting and forecasting activities related to technology vendors.
• Document cost savings, avoided spend, and negotiated commercial improvements.

• Support ETI budgeting, vendor spend tracking, contract reporting, and operational planning activities.
• Maintain reporting related to technology contracts, renewals, vendor performance, and technology expenditures.
• Track ETI strategic initiatives, key milestones, deliverables, and leadership action items.
• Prepare leadership dashboards, presentations, scorecards, and operational reporting materials.
• Coordinate…