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IT Service Desk Analyst II — Onsite Support & Escalations
Job in
Twinsburg, Summit County, Ohio, 44087, USA
Listed on 2026-07-14
Listing for:
Great Day Improvements, LLC
Full Time
position Listed on 2026-07-14
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Great Day Improvements, LLC is seeking an IT Service Desk Analyst II to support end users onsite in Twinsburg, OH. You will diagnose and resolve complex incidents, provide advanced technical guidance, and mentor Tier I staff.
The role emphasizes root-cause analysis, knowledge management, and service improvement, with a focus on Windows 10/11, Microsoft 365, device lifecycle, and ITIL-aligned processes. Strong communication, customer service, and collaboration with Infrastructure and Security
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