Dir, Area Replenishment; onsite

Area Director, Replenishment

As an Area Director, Replenishment within US Foods, you will be pivotal to how we serve and delight our customers. This role sits in our Supply chain organization, within our Replenishment Team. You will be assigned to a specific Area, consisting of one to three markets, and will oversee a team of talented Replenishment Leads, Buyers, and Operations Support Specialists. Collectively, your team will drive all Replenishment buying and inventory management activities for the Area across all categories (grocery, fresh, produce).

Additionally, you will represent the Replenishment function on the Area leadership staff, which includes local and national sales leaders.

The Area Director, Replenishment is 100% onsite at our Twinsburg, OH facility.

Your key responsibilities will include:

• Owning and managing all replenishment related performance metrics for your Area.
• Actively engaging in Area-level staff meetings on replenishment performance and issue resolution. Representing replenishment at Area staff meetings & owning all follow-ups.
• Driving improved performance on the key metrics and providing timely updates to the Area staff on these efforts:
• Target Service Levels:
  Tracking and monitoring customer service levels for your Area across all categories. Serving as the single point of contact for service requests.
• Optimal Days Inventory on Hand (DIOH):
  Monitoring inventory trends in your Area and working with Buyer team to determine corrective actions for over/under positions.
• Spoilage & Inventory Adjustment:
  Tracking and monitoring spoilage, F2F, Inventory cost change (ICC), etc. across all categories.
• Freight Optimization:
  Managing optimal order patterns and volume to maximize freight savings, while meeting inventory goals

Operations and Execution Responsibilities

• Replenishment Execution:
  Overseeing all replenishment and inventory management activities in your Area.
• Inventory Management:
  Overseeing Area Buyers to manage inventory health i.e., gap to target DIOH levels; highlighting issues with DIOH target to our Replenishment Center of Excellence (COE)
• Purchase Order (PO) Management:
  Overseeing Area Buyers to ensure POs are issued timely to our vendors with high reliance on Suggested Order Quantities (SOQ) and optimal parameters.
• Root Causing Stock Outs:
  Actively working with buyer team to root cause and address major stock outs & anticipated shorts; finalizing recovery actions for long term outages.
• Replenishment Operations:
  Overseeing Operations Support Specialists to ensure timely updates / changes to the POs and arrival to the DCs; helping escalate issues to transportation, DC operations and merchandising teams for significant supply delays; working with buyers to communicate major issues to Sales and Replenishment leadership.
• Billing and Costing:
  Working with Buyer team to resolve discrepancies through CASIS.
• Area Operations:
  Providing local ownership & accountability for overall service performance and special events.
• Service Requests:
  Ensuring Replenishment related service requests are assigned timely to the correct Support Specialists and actioned within the response SLA; working with Buyer team to determine allocation priorities for significantly constrained items.
• Supporting Area Sales:
  Working with your Buyers and Support Specialist team to ensure local sales events are well supported and orchestrated; partnering with Sales and Merchandising to manage demand forecast and ensure preparedness for key events.
• Customer & Items Transitions:
  Overseeing major customer transitions (start-up & ramp-down) and assortment transitions by providing Buyer team with the needed process expertise and facilitating cross-functional support.
• Area Specific Service Issues:
  Triaging & resolving acute/seasonal challenges, e.g., hurricanes, fire business, education ramp-up, etc.

Team Leadership Responsibilities

You will have the opportunity to manage a large team of Replenishment Leads, Buyers, and Operations Support Specialists for your Area. Specifically, you will:

• Overseeing, managing, and monitoring all Replenishment activities of your team.
• Ensuring coordination and information flow between Buyers & Support Specialists.
• Building a strong culture of customer service, collaboration, performance, and continuous improvement within your team.
• Providing coaching and process guidance to your team; when needed, working closely with Center of Excellence (COE) teams to bring the required expertise.
• Representing your team on regular performance evaluations and helping build a strong talent pipeline within the replenishment function.
• Providing regular 1x1 feedback to your team based on cross-functional inputs.

Process & Continuous Improvement Responsibilities

As a member of the Replenishment leadership team, you will help drive process consistency and build competency within the team:

• Systems Trust and Reliance:
  Coaching the Buyer team to drive high reliance and trust on systems (e.g., SCPO) for planning and buying…