Client Services - Account Manager

About the Role

As our Account Manager, Client Services, you will:

• Understand client's business goals and challenges to provide effective solutions.
• Manage a portfolio of client accounts, ensuring their needs are met.
• Client and internal communication regarding customer orders, samples, estimates and job specifications.
• Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production.
• Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department.
• Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates.
• Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits.
• Audit and update open sales order, finished goods inventory, and open orders for billing purposes.

You're a fit for the role of Account Manager, Client Services if your background includes:

• 4+ years of experience in a customer service/sales/ manufacturing environment.
• Previous experience building internal/external relationships to ensure high quality service.
• Proficient in Windows, Word, Excel, ERP and CRM systems.
• Ability to multi-task while exercising judgment in a high-volume and fast-paced environment.
• Bachelor's degree preferred.
• Excellent oral and written communication skills.

• Competitive Pay + Full Benefits:
  Medical, Dental, Vision
• 401(k) with Company Match
• Paid Time Off & Holidays
• Stable, Growing Company with long-term career opportunities
• Supportive, Team-Oriented Culture

Oliver Inc is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

All candidates must submit to pre-employment drug testing prior to the commencement of employment.

Employment is contingent on a negative test result for certain illegal substances in accordance with State Law.