Internal Sales Executive (USA)

About the role

The Internal Sales Executive serves as the technical commercial interface between customers, channel partners, the external sales team, and internal departments. The role is responsible for qualifying customer requirements, preparing technically accurate quotations and proposals, validating product selection against customer specifications, coordinating technical and commercial activities throughout the sales cycle, and ensuring a high-quality customer experience from enquiry through order execution.

• Responsible for the customer journey through the Sales process and continues to support it once handed over to internal teams
• Creation of technical proposals and quotes for customers
• Ensuring that information coming into internal teams is clean and doesn’t impede the flow of work.
• Single Point of Contact (SPOC) for external teams so that information between internal and external teams is controlled and follows process flows
• Carry out technical reviews for MTO and CTO jobs.
• Streamline and develop efficiency in the flow of the different sales product streams.
• Ensures that orders and proposals are moved swiftly through the business in line with SLAs once they go live.
• Act as cover for Sales Administrator with regards to placing orders on system
• Provide 1st level technical support to customers.
• Support and liaise with marketing team as required.
• Maintains customer and order information within IT systems so that it is complete and accurate and usable

Experience in B2B direct sales;
Negotiation skills;
Understanding of technology used in sales process; proven track record of meeting targets or KPI’

• Attention to Detail
  • Follows instructions carefully and accurately
  • Handles details meticulously and makes very few mistakes
• Initiative
  • Observes opportunities and translates them into benefits for the organisation
  • Makes proposals that might benefit the organisation
• Learning Ability
  • Asks lots of questions on technical and functional matters
  • Understands instructions quickly and is able to perform them
• Networking
  • Contacts others actively for information, support or cooperation
  • Builds relationships inside and outside the organisation to allow work to flow smoothly
• Problem Analysis
  • Reviews problems by asking direct questions and using various relevant information sources
  • Distinguishes facts from opinions and assumptions
  • Relays bottlenecks and customer issues in daily meetings