Industrial Accounts Customer Success Representative; B2B

Position: Industrial Accounts Customer Success Representative (B2B)
Your mission:
Be the connector between customers and a market leader in industrial separation.

At KELTEC, Inc.—a company with 40+ years of innovation and the largest air‑oil separator manufacturing footprint in North America—you’ll champion our customers’ success while fueling growth. If you’re bilingual (English/Spanish), detail-driven, and energized by both service and sales, this role is for you.

Imagine thisA long-time customer needs a rush shipment while a new prospect asks for a tailored presentation. You coordinate internally with production and shipping to confirm timelines, translate a quick guide for a Spanish-speaking technician, deliver a compelling virtual presentation, and log every step precisely—moving both relationships forward.

Outcomes you’ll own Responsive, bilingual support via phone, email, and virtual meetings.

Accurate order entry, returns processing, and thorough documentation.

Issue triage and resolution with thoughtful escalation where appropriate.

Cross-functional coordination with production, shipping, and sales to hit delivery targets.

Comprehensive records of interactions, transactions, and complaints.

Translation of documents, policies, and procedures to support non‑English speakers.

Market research to uncover leads; cold outreach to open doors; qualification of inbound leads to advance the funnel.

Tailored sales presentations and diligent follow-ups to nurture opportunities.

Relationship building with both new and established customers.

Continuous product learning and collaboration with the product team on updates.

Sales support across account management, order tracking, and post-sale follow‑through.

Other duties as assigned.

Capabilities we value

Bachelor’s degree in Business, Sales, Marketing, Communications, or related field.

Customer service experience; industrial/manufacturing exposure preferred.

Professional communication and strong interpersonal skills.

Microsoft Office skills (Word, Excel, Outlook).Accuracy, organization, and exceptional attention to detail.

Comfort working independently and collaboratively in a fast-paced environment.

Resourceful problem-solver with a proactive approach.

Preferred extrasERP/CRM proficiency (e.g., Hub Spot).Fluency in English (verbal and written).Proficiency with Microsoft Office Suite.

Experience in a manufacturing environment.

Compensation & Benefits We provide a comprehensive package including medical, dental, vision, PTO, and 401k matching.

Work Schedule Core business hours are generally 8:00 am – 5:00 pm. Work outside these hours may be required based on Company operations.

Physical Requirements Office environment with frequent computer use and communication. Regular standing, sitting, and walking; occasional stooping, bending, kneeling, crouching, reaching, and twisting. Ability to lift, carry, push, or pull up to 25 lbs.
#J-18808-Ljbffr