Customer Service Representative

Overview

G3 Industries manufactures products of uncompromised quality with the goal of total customer satisfaction. Each employee is responsible for the quality and outcome of their workmanship. We deliver consistent growth and profitability by working as a disciplined team to continually improve our processes. G3 Industries will strive to be the employer of choice and a partner to the community.

We work (4) ten-hour days per week so that you can enjoy a three-day weekend every week. Work/Life balance is very important to us!

• 1st Shift;
  Monday - Thursday 6am – 4pm

• 1st Shift - $17-$20/hour

Under the direction of the Director of Sales & Marketing, the ASR will implement and enforce on-time delivery procedures, measuring efficiency, and reporting accordingly to management to ensure customer satisfaction.

• Responsible for talking with customers by phone, email, or in person, providing the key functions of receiving and processing orders and tending to customer needs and concerns to ensure world-class customer service.
• Strictly comply with the company’s ISO/QSP requirements, work instructions and procedures, providing high quality customer service for our external and internal customers.
• Responsible for continuous improvement of company processes, policies, and work instructions.
• Monitors the status of customer orders and communicates customer’s changing requirements in a timely and professional manner.
• Direct account responsibility for up to 50% of our active customers.
• Responsible for backup and support of daily activities within the Account Success team.
• Assists Sales Representatives in reviewing or performing market analysis to determine customer needs, price schedules, and discount rates.
• Contributes to company, including continuous input in profitability and growth.
• Ability to download schedules and work instructions from our customer websites and portals along with the ability to interpret and take action to meet the customer’s needs.
• Support special projects as determined by the Director of Sales & Marketing.
• Respectful and positive communication required 100% of the time with our external and internal customers.

Note:

This job analysis in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties upon the request of his or her supervisor.

• Full understanding and experience in customer service
• Strong problem solving skills
• Strong team orientation
• Must be computer literate working with MS Office applications and the ERP software
• Excellent writing and verbal skills required

Note:

Additional qualifications may be required based on specific job requirements.

We offer competitive pay rates based on experience and skills. This is a full-time position with opportunities for career growth within our organization. If you meet the qualifications listed above and are interested in joining our team, please submit your resume for consideration.

Requires education generally equivalent to an associate’s degree from a two year college or two to four years of job related experience and/or training.

• Full-time

40 per week

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee Health Clinic
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Prescription drug insurance
• Tuition reimbursement
• Vision insurance

• Customer Service
• ERP & MRP Systems
• High School / GED
• Excellent Communication Skills
• Microsoft Excel

• ERP Software