Data Management Specialist

The Data Management Specialist I is responsible for direct customer service in the lobby. They are responsible for retrieving police records, answering, and directing incoming calls to department personnel, and assisting the public, other agencies and members of the police department with records. Receives direct supervision from the Data Management Unit Supervisor.

• Daily answering calls from the public in regard to records and assisting them or transferring them to the appropriate department personnel.
• Daily assisting customers in the lobby with retrieving incident or accident reports, answering their questions, completing clearance letters and notifying the appropriate department personnel to assist in taking walk‑in reports.
• Daily operating a cash register, logging any incoming money to the department into the Naviline system and balancing the register at the end of each day.
• Daily processing mail for records requests or directing it to the appropriate personnel.
• Daily maintaining visitor/service personnel logs and assigning badges.
• Daily processing of TOW FMFR forms for citizens.
• Daily taking open records requests from the public and processing them or directing them to the appropriate personnel within the unit.
• Weekly maintaining supply of basic office supplies, creating requisitions to order supplies and tracking and maintaining use of office supplies in the department.
• Daily receiving incoming packages from Fed Ex, UPS or other carrier, notifying the appropriate department personnel and maintaining a log of packages picked up.
• Daily gathering the appropriate Naviline cash register paperwork, scanning it and sending it to Finance.

• Use various department computer systems and program to perform data entry.
• Filing and retrieving records.
• Public fingerprinting.
• Operate a microfiche reader to retrieve records.
• Maintain a spreadsheet of Naviline monies received for the Integrity Unit.
• Process requests for records destruction and forward to the city clerk.
• Maintain database of TPD forms used within the department and assign form numbers.
• Perform other duties as assigned.

• Must be detailed oriented and have the ability to multitask.
• Must have a working knowledge of Microsoft Office, including Word and Excel.
• Must be able to work dayshift and capable of using basic office equipment such as copy machine, fax machines and a windows-based computer operating system.
• Office work is largely sedentary with some walking, lifting, and standing required.
• Must be able to walk or stand 5‑10 minutes at a time; sit 2 or more hours at a time; lift and carry up to 30 lbs.; carry various files and documents; stoop, bend, and climb to access and maintain filing systems 5‑15 minutes daily.
• Must be able to work in a climate‑controlled office setting.
• Must be able to communicate effectively, both verbally and in writing.
• Must keep up with the rules and regulations of the Texas Public Information Act in regards to release of records.

Minimum Education, Certification, and Experience Requirements: High school degree or equivalent, plus one (1) year general office experience, typing, filing, word processing, computer entry, inventory control, copying, and communication skills. Must be able to operate a cash register and accurately handle money. Must be able to type 35 words per minute and provide current documentation of typing score from the East Texas Workforce or a professional staffing agency dated within one (1) year of application.

The City of Tyler will accept two years of relevant experience in place of each year of college required in the job description. Four years of relevant experience will be considered in place of an Associate's Degree, and eight years of relevant experience will be considered in place of a Bachelor's Degree. Any experience required in the Minimum qualifications is in addition to years of experience substituted for a degree.

The City of Tyler supports a policy of a drug and alcohol free workplace. All candidates are subject to pre‑employment testing, which may include, but is not limited…