TRC Front Desk

We are seeking a friendly, reliable, and customer-focused Front Desk Associate to join our team. As the first point of contact for members and guests, you will play a key role in providing exceptional service and ensuring a positive experience for everyone who walks through our doors. This position involves a mix of customer service, administrative duties, and facility oversight.

Key Responsibilities:

Greet members and guests warmly and professionally

Check members in using the software system

Answer phone calls, respond to inquiries, and provide accurate information

Process payments and maintain accurate records of transactions

Maintain a clean, organized, and welcoming front desk and lobby area Monitor member check-ins and ensure policies are followed

Assist with opening and closing procedures

Report facility maintenance issues or member concerns to management

Support other staff and assist in light cleaning duties when needed

Qualifications:

High school diploma or equivalent

Prior customer service experience preferred

Strong communication and interpersonal skills

Basic computer and point-of-sale (POS) system proficiency

Ability to multitask and remain calm in a fast-paced environment

Reliable, punctual, and professional appearance

Flexible schedule, including evenings and weekends

Working Conditions:

Standing for extended periods

Occasional light lifting (up to 25 lbs)
May be required to work early mornings, evenings, weekends, and holidays
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