People-First Service Advisor | CSI-Driven Customer Care
Job in
Tyler, Smith County, Texas, 75701, USA
Listed on 2026-08-09
Listing for:
Mercedes-Benz Group
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, English Customer Service
Job Description & How to Apply Below
Mercedes-Benz of Tyler is seeking a Service Advisor who excels in customer service, greets guests, and coordinates with service technicians to ensure customer needs are met. You will schedule appointments, explain repairs, and manage customer communications throughout the service process.
The role includes upselling services, providing accurate estimates, and adhering to dealership policies. A positive, proactive attitude helps maintain CSI scores and enhance customer satisfaction.
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