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Customer Success & Account Management Specialist
Job in
Tyler, Smith County, Texas, 75701, USA
Listed on 2026-08-29
Listing for:
emplify GmbH
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, HelpDesk/Support, Client Relationship Management
Job Description & How to Apply Below
Freudenberg Group is seeking a Customer Service Account Management Specialist to act as the primary contact for customer inquiries, onboarding, and issue resolution. You will monitor account health, support retention initiatives, and collaborate with internal teams to improve service delivery and data quality.
The role requires 5-7 years in customer-facing roles, experience with CRM/ERP systems, and strong communication skills. Occasional travel for customer visits and trainings may be needed.
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