Academic Advising Support Associate

Job Title

Provide critical academic support functions for the academic advising department and provide exceptional and accurate customer service to TJC prospective/current students and internal departments.

Primary Responsibilities

• Support the front desk area of the Academic Advising Center and Check-In stations at events to ensure positive customer service
• In partnership with the Manager of Academic Advising Support, support the front desk area's office scheduling and rotation to ensure immediate service opportunities for students seeking academic advising
• In partnership with the Manager of Academic Advising Support, support the designated academic advising appointment calendar by engaging with academic advisors and associate directors to ensure optimal student advisor contact availability according to grouping and/or pathway
• Support the academic advising department and students relating to assisting with self-registration and other basic questions that may not require an appointment with an academic advisor
• Greet and sign in students, retrieve/accept documents, answer phones and emails, schedule appointments, scan/index advising documents, and file as needed
• Maintain a customer-friendly, confidential, and professional environment and a welcoming attitude
• Provide staff support to include preparation of documents supporting advisement, records maintenance, data input, tracking reports, and the use of Banner and Xtender
• Assist in the preparation and compilation of special reports, forms, and other documents as required
• Communicate in person and by telephone with the internal and external customers of the College; provide information to students, parents, faculty/staff, and the general public
• Provide professional, timely, and courteous assistance to internal and external stakeholders of TJC
• Travel to other TJC locations as required for advising support duties
• Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations
• Meet or exceed annual performance expectations as designated by the Manager of Academic Advising Support
• Perform other duties as assigned by the Manager of Academic Advising Support

Competencies Knowledge, Skills, and Abilities Collaboration/Teamwork, Computer Software Skills, Customer Service, Decision-making, Internet Research, Interpersonal Skills, Multi-tasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing

Supervisory Responsibilities Individual Contributor

Work Environment: Regular work required outside of normal business hours

Physical Demands: Sitting, walking, standing

Travel Required: Yes - Minimal If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record

Required Education Associate's degree in a related field

Required Experience One year of related experience

Additional Job-Specific Requirements Experience with EAB Navigate

Expectations

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

Note: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

* Tyler Junior College gives equal consideration to all applicants for admission, employment, and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status, or limited English proficiency (LEP). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination, including sexual harassment and sexual violence.

This is a security-sensitive position. Candidates will be subject to a criminal background check.