C. Woods - Customer Service Representative

Overview

Compensation Details
: $17.00 per hour

Job Description
:

Ace Hardware Home Services is the rebranded

C. Woods Company. Ace Hardware is a company dedicated to providing helpful service to local communities. Ace Hardware stores are locally owned and operated. We are growing

C. Woods together with Ace to continue supporting the local community for years to come. To learn more, visit:

• Answer incoming calls and accurately enter customer information in Service Titan in real time
• Deliver a great customer experience and build strong, lasting relationships
• Communicate clearly and positively with field technicians and help coordinate their schedules
• Dispatch and support technicians throughout the day to keep operations running smoothly
• Manage multi-day and multi-vendor projects from start to finish
• Support your team with a positive, team-first attitude
• Step in and assist teammates when needed

• 5+ years of customer service experience (preferred)
• Recent experience with Microsoft Office (Outlook, Word, Excel)
• Strong attention to detail and commitment to high-quality work
• High level of integrity in both professional and personal conduct
• Growth mindset with a desire to continuously improve
• Ability to stay organized and perform well under pressure
• Self-motivated with a strong work ethic
• Positive, team-oriented attitude
• Reliable and consistent in attendance and performance
• Willingness to participate in an on-call rotation after hours as needed

We live our values — W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). These values represent our commitment to the company, our employees, and the Ace brand.

In addition to providing a great culture, we offer competitive benefits that address life’s necessities and perks, many expanding over time, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with company matching, eligible on your first day
• Comprehensive health coverage (medical, dental, vision, short- and long-term disability) and life insurance for employees and dependents
• Warehouse Merchandise Discount
• Paid time off and paid holidays (depending on role and month of hire)
• Career growth opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and more)
• Training and coaching to help you become a trusted expert and advance your career
• Robust Employee Assistance Program for personal, legal, financial, work, childcare and elder care support
• Benefits comply with applicable laws, plans and policies

Ace Hardware has served neighbors nationwide for over 100 years. Ace launched Ace Hardware Home Services, Inc. and is focused on bringing helpful service to homes. We offer a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman, and painting with the signature Ace Helpful service.

Ace Hardware Home Services, Inc. is committed to equal employment opportunities and to diversity. The company opposes discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation, or any other action covered by law.

The pay range for this position starts as listed but could be higher based on education and experience. Compensation decisions consider the facts and circumstances of each opening, including education, training, experience, work location, travel, and market conditions. Salary estimates on external boards may differ from the actual pay range. The written Position Description is not an exhaustive list of duties and Ace Hardware Home Services reserves the right to change duties as needed.

It is unlawful in Massachusetts to require a lie detector test. For Philadelphia candidates, an individualized assessment may be conducted based on the record and job duties.