Director, Student and University Billing Office

Management and Supervision:

* Directs and oversee all functions of the Student and University Billing Office (SUBO) which includes but not limited to account posting, billing and collection of student charges: disbursement of refunds; account reconciliations; deposits, eBilling, reporting and e-commerce software applications (Touch Net, Flywire, Bank Mobile) and web site content.

Customer Service:

* Oversee customer service for all forms of customer interaction, including walk-up, telephone, e-mail and web-based services.

* Meets, correspond with and counsel students, parents and others regarding their university account.

* Presents information and communication effectively as part of program designed to inform others about University's policies regarding student accounts.

Policy and Compliance:

* Overall responsible to ensure compliance in all transactions by SUBO adhering to Federal, State, University laws and regulations as well as applicable accounting and industry standards and procedures such as PCI standards and FERPA.

* Safeguards data and personal identifiable information to university requirements and technology standards for data security.

* Analyze, update, and maintain policies and procedures related to the daily operations of the Bursar's Office.

Coordination:

* Collaborates with the Office of the Provost, Division of Enrollment Management and Division of Student Affairs regarding student account balances; account holds, class removal, removal charges, payment arrangements, residency status, alternative loans, financial aid, and appeals.

* Interacts with various University departments utilizing SUBO services, such as Printing Center, Post Office, Towson Learning Network, Financial Affairs, and Events and Conference Services.

* Works with external entities including the State of Maryland, University System of Maryland office, other USM institutions, Office of Legislative Audits, Deportment of Defense, and other Federal agencies.

* Maintain adequate controls to safeguard University funds.

* Respond to auditor inquiries; provide requested reports, take corrective action to address any deficiencies.

Administrative:

* Manage the SUBO budget to include preparation of annual request justification of new initiatives as well as regular monitoring of the operations budget.

* Reviews all financial petitions for late withdrawals after the Add/Drop period for financial adjustment based upon the University's Exception to the Refund Policy.

* Member of the Campus Credit Card Committee for PCI compliance and review of new credit card merchant requests.

* SUBO presenter at Freshman and new transfer orientation program.

* Bachelor's Degree and five years of related experience.

* Excellent interpersonal and communication skills.

* Experience of accounts receivables and/or collections, policy administration, general accounting principles and practices, problem solving, goal and initiative setting, team building and operations planning.

Preferences:

* Seven years of experience involving bookkeeping, accounting, banking, account collection or experience in a financial related field.

* Previous experience at a higher education institution and/or with student financial accounts and Title IV preferred.

* Advanced technical skills with working knowledge of Peoplesoft, Touchnet, Bank Mobile 3rd party systems would be a plus.