Patient Services Coordinator

Overview

We are looking for a Patient Services Coordinator to join our team at Texas Oncology. This full‑time position will support the Medical Oncology Department at our 501 Saunders Avenue clinic in Tyler, Texas. The typical work week is Monday through Friday, 8:00 a.m. – 4:30 p.m. The position can be level 1, 2, or Sr based on relevant work experience.

The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. They register and schedule appointments for patients in an efficient and timely manner, answer, screen, and direct all incoming calls, and communicate messages to appropriate personnel. They support and adhere to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

• Greets patients and visitors in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination, collects and files patient forms, updates demographics and insurance information in the system, and collects co‑pays and balances, providing receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages; pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination, schedules returning appointments in accordance with physician and/or office guidelines, and provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments and notifies appropriate staff of the cancellation and makes a note in the patient chart.
• Provides general administrative support by filing charts and forms, maintains lobby area in a neat and orderly manner, and maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• Performs other duties as requested or assigned.

The ideal candidate for the Patient Services Coordinator will have the following background and experience.

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Word, and Excel) required.
• Must successfully complete required e‑learning courses within 90 days of occupying position.

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

• At least five years front medical office receptionist experience with insurance forms and scheduling software required.

The employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges.

Work involves frequent interaction with patients and staff in a clinic setting.