Screener

Posting 21359
-Posted
09/11/2026

- Health & Human Services Comm

- CCSE Region 04 Eligibility Det

- Community and Social Services
-a. $1 - $2999 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage .

Functional

Title:

Screener
Job Title: LTC Services Screener II (CT)
Agency: Health & Human Services Comm
Department: CCSE Region 04 Eligibility Det
Posting Number: 21359
Closing Date: 09/25/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $2,694.33-$3,946.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-11
Shift: Day
Additional Shift: None
Telework:
Travel: Up to 25%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility

Location:


Job Location City: TYLER
Job Location Address: 3303 MINEOLA HWY
Other Locations: None
MOS Codes: 42SX,4C0 X1

Brief

Job Description:


Screen requests for people who are aging and those with disabilities who are
applying for Long Term Care Services and Supports that enable them to
remain in the community. Work involves interviewing elderly consumers and
consumers with disabilities, explaining and referring consumers to the
appropriate services. Processes Community Care Services & Eligibility
(CCSE) referrals for unit assignment. Provides general and specific
information about CCSE services to individuals and the public. Makes
appropriate referrals to other program areas and to the community
organizations. Generates change requests from consumers, family
members, and/or contracted provider agencies. Provides specific
information regarding Interest List services and status of
placements. Handles high volume incoming calls in a Call Center
environment which may include working a schedule from 8am – 5pm. Work
includes operating a computer. May perform clerical duties on rotation.

Essential Job Functions (EJFs):

• Answers the toll-free Intake Line for Region 04/05 CCSE.
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
• Accept and process telephone and fax requests for CCSE program services. (30%)
• Provides general and specific information about CCSE program services. (25%)
• Refers intakes to CCSE staff. (20%)
• Refers individuals to other programs, agencies and other community organizations. (20%)
• Completes special assignments and/or reports. (5%)
• Operates a computer to document, update or inquire into case records.
• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answer inquiries, address issues, or resolve/report problems or complaints.
• Operates a computer to document, update or inquire into case records.
• Prepares report/record of each call received in order to provide management information on program operations.

Registrations, Licensure Requirements or

Certifications:


Current Valid Driver’s License.

Knowledge, Skills, and Abilities (KSAs):

• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish time frames, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving…