Customer Service Representative

Job Functions, Duties, Responsibilities and Position

Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #Healthcare Heroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location:

Tyler, Texas

Hours:

1st Shift Full-time:
Benefit Eligible In this role, you will:

Provide patients, clients, and the laboratory team with exceptional service right over the phone!

Work in a call center environment.

Process billing claims, analyze accounts, and help callers understand their charges.

Champion safety, compliance, and quality control.

All you need is:

High School Diploma or equivalent1 year of experience working in a call center or in the laboratory

Exceptional communication skills

Top notch typing proficiency (at least 35wpm), including 10-key Ability to thrive in a fast-paced environment

Bonus points if you’ve got:

Associate’s Degree or Medical Assistant training2+ years of laboratory training or experience in specimen collection and processing

Data entry experience in a production environment

We’ll give you:

Appreciation for your workA feeling of satisfaction that you’ve helped people

Opportunity to grow in your profession

Free lab services for you and your dependents

Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance

Help saving for retirement, with a 401(k) plus a company matchA sense of belonging – we’re a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly

Hours:

40

Work Shift:

Job Category:

Laboratory Operations Company:

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.