SCADA Analyst ; Hybrid

Location: Tyler, Texas

• Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform
• Work closely with product and engineering teams to provide detailed problem descriptions of customer incidents and requested improvements
• Participate in the configuration, enhancement, and testing phases associated with software changes
• Ensure customers have a positive experience by driving timely first response, customer updates and support resolutions
• Ensure proper documentation of assigned incidents, including internal and external communications
• Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self‑serve
• Respond to and resolve customer SCADA requests via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end‑to‑end responsibility
• Ability to work effectively with global cross‑functional teams
• Responsible for periodic after‑hours on call support
• Ensure successful completion of personal and team deliverables
• Other duties as assigned

• 3 to 5 years of experience in delivering solution support or implementation
• Strong technical experience in diagnosing and troubleshooting within software applications
• Understanding of software technologies like SQL, Power
  
  BI or Python is a plus
• Proficient in Microsoft Office products
• Experience in the Oil and Gas industry and/or SCADA platforms encouraged
• Strong written and verbal communication skills with customers
• Strong interpersonal skills
• A sense of urgency in solving problems and attaining favorable results
• Ability to set achievable goals and deadlines and maintain commitment in the face of obstacles
• A team player who enjoys working in a multi‑cultural environment
• Bachelor’s degree, Post‑Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent is a plus but not required

• Background Check:
  Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification, passport/.
• Visa Sponsorship:
  Requires employment eligibility to work in the United States; no sponsorship provided.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department.

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Quorum Software does not charge fees, request payments, conduct interviews via messaging apps, or request the installation of software at any stage of the recruitment process. All legitimate recruitment activities are conducted exclusively through our official careers website () and email addresses ending in  Any communication that does not originate from these official channels should be considered unauthorized and may be reported to [email protected]