System Analyst II - Data Courier Administration

Description

The Application System Analyst II serves as a liaison between system end‑users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high‑quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs.

Project implementation responsibilities include collaborating with customers, contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self‑motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

• Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.
• Collaborate across project borders with other teams. Think outside the box and propose practical solutions to issues. Provide oversight and project management to assigned tasks.
• Demonstrate solid working‑level knowledge in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in the application/system in assigned areas. Utilize application training, websites and application resource materials regularly and effectively, and guide newer team members in utilizing these resources.
• Thorough knowledge and understanding of operations, proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represent user needs and expectations in larger, more complex system updates and enhancements. Provide clear and organized status reporting on key project areas to external stakeholders.
• Perform working‑level process and requirement analysis, including process mapping through current flow charts, document future needs/plans, elicit requirements, analyze stakeholders, and gather specifications to deliver cross‑team solutions. Complete working‑level gap analysis and provide recommendations.
• Clearly articulate complex design and configuration issues to end users and project stakeholders. Maintain relationships with end‑user leadership post‑engagement. Proactively address end‑user conflicts.
• Contribute to strategy discussions by identifying options with associated pros and cons. Facilitate timely decisions; make sound decisions even in the absence of complete information. Recognize when a quick 80% resolution will suffice.
• Adhere to organization standards for system configuration and change control.
• Exhibit strong technical proficiency in application‑specific design and configuration. Clearly communicate core design and configuration concepts to end users and teach these concepts to new team members.
• Collaborate and develop strong relationships with end‑user communities, customers, and business partners.
• Collaborate with Operational Leaders to focus on standardized best‑practice workflow processes and content, ensuring alignment across ministries, creating efficiencies, and ensuring optimal operational processes.
• Coordinate code changes with appropriate vendor related to financial and business application issues.
• Collaborate with the Technical Team to identify infrastructure‑related issues that have resulted in application issues.
• Share industry best practices from vendors with Operational Leaders.
• Demonstrate increasing technical knowledge of the assigned application, including relationships of infrastructure and impact to user if unavailable.
• Serve as a liaison between business operations, providers, internal IT, system users and vendors working within the defined project objectives for…