Learning Management Systems Administrator

LMS Administrator

The LMS Administrator administers, configures, and maintains the TJC online learning management system to ensure optimal functionality and performance.

Primary Responsibilities

• Create and manage user accounts for faculty, staff, and students to ensure proper permissions and roles;
• Create, update, and manage course shells for faculty members;
• Monitor and troubleshoot LMS issues, providing timely support and resolution;
• Offer technical support and training to faculty, staff, and students on LMS usage, tools, and features;
• Collaborate with IT staff to address technical issues, software updates, and integrations with other systems;
• Assist users with troubleshooting, resolving common technical problems, and responding to Canvas support tickets;
• Collaborate with the Distance Education team to support the uploading, organization, and maintenance of digital learning materials, including multimedia, assignments, assessments, and resources;
• Ensures compliance with accessibility and copyright standards for online content;
• Establish and manage the subaccount storage structure within the LMS;
• Collect and analyze data on LMS usage and performance to identify trends and opportunities for improvement;
• Create SQL queries to pull strategic data for analysis and distribution;
• Generate regular and customized reports to provide insights to college leadership and faculty on learner engagement and course effectiveness, and other topics as needed;
• Stay current with emerging technologies and best practices in LMS administration and online learning;
• Implement security protocols and ensure the protection of student and faculty data within the LMS;
• Ensure compliance with relevant regulations, including FERPA and ADA guidelines;
• Other duties as assigned.

Competencies Knowledge, Skills, and Abilities

• Collaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making Ellucian Banner, Internet Research, Interpersonal Skills, Leadership, Maintenance, Math Skills, Multi-tasking, Negotiation, Written Communication, Organizational Skills, Presentation /Public Speaking, Problem-solving, Project Management, Student Information System/ERP, Time Management, Typing/Word Processing

Supervisory Responsibilities Individual Contributor

Work Environment: Regular work required outside of normal business hours

Physical Demands: Sitting, walking, standing, typing, prolonged periods of communication, repetitive hand movements and typing, driving, lifting up to (~25 lbs.)

Travel Required: Yes - Minimal If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record

Required Education Bachelor's Degree in a related field

Required Experience Two years of related experience

Preferred Education Master's Degree

Additional Job-Specific Requirements

• Strong technical skills and proficiency with LMS platforms
• Knowledge of educational technology trends, e-learning, and online pedagogy
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and collaboratively as part of a team

Expectations

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

Note: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

This is a security-sensitive position. Candidates will be subject to a criminal background check.