Banking Center Manager (Full Time) - Tyler, South Broadway

A pre-employment credit check will be run on all qualified applicants.

Prosperity Bank is an Equal Opportunity Employer.

Responsible for directing and administering the operational efforts of the banking center. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures that customers are promptly and professionally served. Trains, directs, and supervises lobby and teller staff. Ensures banking center transactions, expenses, and profitability are in line with Bank standards.

Assumes responsibility for the effective and efficient performance of banking center operations.

• Supervises work scheduling and workflow of daily routine operations.
• Ensures banking center security by ensuring all security procedures are followed by associates.
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
• Ensures weekly logs are completed correctly.
• Insures monthly and quarterly audit requirements are met.
• Supervises and assists with customer service functions. Assists in New Accounts and on Teller line as needed.
• Cross-sells Bank services.
• Implement changes to established policies and procedures within the banking center.

• Ensures that all banking center transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash and assists Tellers in resolving balancing problems.
• Controls and handles daily deposits in accordance with established policies and procedures.
• Periodically verifies cash in possession of Tellers and cash on the premises.

• Provides leadership through effective objective setting and communication.
• Directly supervises lobby and teller staff. Ensures that high quality work and efficiency in operations are maintained.
• Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Conducts regular meetings with banking center employees to inform and train. Discusses areas needing improvement and changes in procedure.
• Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall banking center procedures. Performs cross training as necessary. Conducts security training.
• Ensures that personnel are effective and optimally used.
• Tracks individual progress and conducts performance appraisals. Formulates and implements corrective actions as needed. Recommends promotions for associates as appropriate. Provides leadership training to associates seeking management opportunities.
• Approves all sick leave, vacation, overtime, and time sheets for each banking center associate. Keeps accurate payroll and attendance records.

• Ensures that customer’s' requests and questions are promptly resolved. Handles customer’s complaints.
• Ensures that customers are informed of Bank services and policies. Counsels' customers regarding their financial needs and services requested.
• Ensures that the Bank's quality reputation is maintained and projected.

• Ensures that banking center operations are well coordinated.
• Insure deposit growth of the bank.
• Establish sales goals/incentives to coincide with goals of the bank.
• Direct, coach and lead staff’s participation in sales goals and incentive plans.
• Manages and oversees expenses. Pursues cost-saving measures.
• Continually seeks ways to improve banking center operations and productivity to meet established goals.
• Prepares periodic banking center activity reports and makes recommendations to management for improvements.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Institutes prudent safety measures.
• Keeps management informed of banking center activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary.

• Fills…