Continuing Studies Enrollment Manager

Continuing Studies Enrollment Manager

The Continuing Studies Enrollment Manager is responsible for all aspects of Continuing Studies registration processes and procedures, as well as related functions. This position will oversee student enrollment and documentation, interdepartmental data transfer and reporting, class and facility usage, and ensure that customer service standards are met. Additionally, the Senior Manager of Enrollment will respond to student inquiries, registration requests, community facility needs, and the department's student data requirements.

Primary Responsibilities

• Manage registration system to optimize reporting, data accuracy/integrity, and effective data transfers to key TJC internal partners
• Provide supervisory leadership to operational staff
• Oversee Continuing Education course data creation and implementation
• Lead third-party registrations and reporting processes
• Oversee textbook and supply orders
• Manage the entire requisition process from creation to receipt of product
• Oversee student/customer questions, concerns, or complaints
• Oversee processes and documentation required for Business Services
• Respond to general departmental inquiries
• Work to develop close and effective working relationships with internal and external stakeholders

Secondary Responsibilities

• Maintain a strong level of professionalism and expertise in carrying out enrollment and retention tasks
• Assist with course and instructor documentation
• Support operational activities to ensure exceptional customer service
• Facilitate communication with department employees as needed
• Provide support for special events/programs as needed
• Communicate information to faculty, staff, and the general public
• Adapt to policies and procedures affecting the function of the department
• Prepare and compile reports, forms, and other documents as required
• Serve on department, division, and College committees as needed

Competencies

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Data Analysis, Decision-making, Internet Research, Interpersonal Skills, Leadership, Math Skills, Multi-tasking, Negotiation, Written Communication, Organizational Skills, Presentation /Public Speaking, Problem-solving, Project Management, Time Management, Typing/Word Processing

Supervisory Responsibilities

Direct Supervision

Work Environment: Regular work required outside of normal business hours

Physical Demands: Sitting, walking, standing, driving, prolonged conversations, typing, lifting up to (~35 lbs.)

Travel Required: Yes - Minimal

If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record.

Required Education

Bachelor's Degree in Business, Marketing, Communications, or a related field

Required Experience

Two years of experience working in higher education, data management, or related experience

Preferred Experience

Previous leadership experience managing multiple employees

Expectations

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students, and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

Note:

With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

This is a security-sensitive position. Candidates will be subject to a criminal background check.