Account Services Supervisor Onsite

Payments and Account Services Supervisor, Full-time, Onsite

Kelly Community FCU Tyler, Texas, United States

Position Summary for Full-Time, Onsite Payments and Account Services Supervisor:
We're Growing our Team!

This role is built for people who perform under pressure—not those who back away from it. We’re looking for a relentless goal achiever who thrives on urgency, embraces tight timelines, and takes decisive action when it matters most. You’ll face challenging customer situations, competing priorities, and moments that require confidence, sound judgment, and composure. The right talent doesn’t wait for problems to solve themselves—they take ownership, make the call, and drive results.

If you’re competitive, accountable, conscientious, and motivated by achieving measurable goals while delivering a strong customer experience, this is an opportunity to make an impact.

Join our team! We are an EOS®-driven organization that believes great teams thrive on clarity, accountability, and execution. Our teams work from clear priorities, measurable goals, and defined expectations—so everyone knows what winning looks like and how their work contributes to our success. We value talented people who take ownership, solve problems, embrace accountability, and continuously raise the bar. If you are energized by meaningful challenges, measurable results, and a team committed to getting better every day, you’ll find an environment built to help you succeed and grow.

You’ll have an opportunity to make a lasting impact on our organization, our members, and the team you lead as the Payment & Account Services Supervisor . We are looking for a driven, strategic, and accountable leader who understands that exceptional results begin with exceptional leadership.

Compensation and Position Classification for Payments & Account Services Supervisor: Full-time benefits eligible, Exempt (Salary), $50,000 - $57,000/year, DOE, p aid Bi-weekly .

Employee Benefits

• Health, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves
  ** include Vacation, Sick, Bereavement, Jury Duty, Volunteer (
  * Not eligible during initial 90 day hiring period)
• Plus 11 paid Holidays annually!
• Casual work attire environment!

Lead. Develop. Deliver Results. As the Payments & Account Services
Supervisor
, you will oversee the performance, growth, and operational success of our payment and account services functions. You will play a key role in driving growth across our debit and credit card portfolios while ensuring a seamless member experience, strong financial performance, and operational integrity.

Payments & Account Services
Supervisor
Key Responsibilities include:

• Lead and grow debit and credit card portfolios while achieving revenue and performance goals. Grow cards (both debit and credit) with activity to at least $580K as of Dec 31, 2026.
• Manage the net income associated with debit and credit cards to be more than $356K, Expenses are under $622K, and Income is greater than $978K
• Manage and oversee the IRA portfolio with accuracy and attention to detail; zero errors or expenses to the credit union.
• Ensure operational excellence through strong controls, compliance, and audit readiness. Maintain no more than two total finding on all audits and exams pertaining to the department.
• Develop, implement, and improve processes that increase efficiency, consistency, and risk management.
• Monitor key performance indicators and drive measurable results across the department.
• Collaborate with leadership to identify…