Shift leader, Restaurant​/Food Service

Position Title:

Shift Leader

Reports To:

Restaurant Manager Overview:

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include:

Perform all responsibilities of restaurant team members

Support the Restaurant Manager in meeting operational goals and execution

Ensure Brand standards are met throughout shift including preparation of food and beverages

Communicate shift priorities, goals and results to restaurant team members

Complete shift deployment plans for shifts to ensure positions are adequately supported

Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.

Support the training of restaurant team members as needed

Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

Communicate clearly with the next Shift Leader to help prepare him/her for shift

Ensure Food Safety standards are met Manage Inventory throughout the shift

Provide great guest service and coach restaurant team members to do the same Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.

Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Monitor employee attendance, punctuality, and adherence to company policies.

Education/

Experience:

Must be at least 18 years oldHS Diploma or GED preferred

Basic computer skills

Fluent in spoken and written English or the local language in which you serve.

Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment

Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls

Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment

Key

Competencies:

Works well with others in a fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and adapt to change

Guest focused

Ability to assist with training

Problem solving

Motivating others

Physical Demands/

Working Conditions:

Standing on feet Repetitive motion including bending, stooping and reaching

Lifting objects, ice, products, boxes up to 20lbs (if applicable)
Wearing a headset (if applicable)
Working in a small space

Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employee’s essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.
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