Member Specialist

Sam's Club #8284
2025 S Southwest Loop 323
Tyler, TX

Provides member service, maintains checkout area, resolves member issues, promotes Sam's Club products, supports members with self‑service technology, processes purchases, handles payments, returns, refunds and exchanges per company policies, follows safety standards and conducts safety sweeps, handles merchandise, reports unsafe situations, maintains entrance and exit areas, assists in security, maintains documentation, executes emergency response procedures, ensures compliance with security and safety practices, trains new associates, delivers training on new technology, processes returns, identifies shrink and damage, complies with ethics, completes work assignments, supports team, acts with integrity, serves customers, strives for excellence.

• Maintain checkout area and member service standards.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Guide members on self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges.
• Follow safety standards, conduct safety sweeps, and report unsafe situations.
• Handle merchandise procedures, correct and report risks.
• Maintain entrance and exit areas, verify membership, assist in purchasing decisions, locate merchandise, zone and organize merchandise, assist members in transporting items, ensure safe shopping environment.
• Secure and safeguard Sam's Club assets, observe and communicate potential criminal activity.
• Maintain paperwork, logs, and required documentation.
• Execute emergency response procedures and ensure security/safety compliance.
• Assist in training of Member Frontline Services associates, teach new technology and tool functionality, deliver new programs training, provide continuous learning opportunities.
• Identify shrink and damages during merchandise handling.
• Implement company policies, procedures, ethics, and integrity action plans.
• Prioritize work assignments, collaborate with managers and co‑workers, communicate progress, recommend improvements, and adapt to change.
• Build strong relationships within the team, mentor others, recognize contributions.
• Act with integrity, maintain high standards of ethics and compliance.
• Deliver results while putting the customer first, make decisions based on reliable information.
• Drive continuous improvements, use new technologies, support others through change.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), company‑paid life insurance, stock purchase program.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; PTO/PPTO for vacation, sick leave, holidays.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: employer‑paid education benefit covering tuition, books, and fees for full‑time and part‑time associates.

Hourly wage range: $17.00 to $25.00 (actual rate will equal or exceed the required minimum wage for the location). Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances.

Retail experience including operating front end equipment (e.g., cash register), experience with mobile retail applications.

Experience in a retail environment, familiarity with self‑service technology, strong customer service skills.