Mobile Associate - Retail Sales

Overview

Support retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The role requires developing product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources.

• Deliver personalized technology and service solutions that meet individual customer needs.
• Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties/projects assigned by business management as needed.

• High School Diploma or GED (Required).
• Preferred: 6 months of customer service and/or sales experience in a retail environment.

• Change Agility (Required).
• Communication (Required).
• Customer Problem Solving (Required).
• Customer Service (Required).
• Engaging People (Required).
• Multitasking (Required).