Custom Picture Framer

Store – TYLER, TX

• Adhere to standard operating procedures (SOPs) and company policies.
• Build customer relationships through custom framing solutions.
• Deliver sales and production results.
• Complete framing orders with high quality and on time.
• Maintain the ready‑made frame department and other assigned areas including SISO and directed replenishment.
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well‑merchandised and in‑stock store.
• Follow SOPs and company programs.
• Support shrink and safety programs.
• Interact with others in a respectful manner; remain positive and respectful in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
• Participate in truck unload and stocking processes to ensure truck standards are followed.
• Operate cash register and execute cash handling to standards.
• Acknowledge customers, help locate products and provide solutions.
• Assist with omni‑channel processes.

• Basic computer skills and basic measuring skills.
• Ability to operate the framing equipment and glass cutter.

• Retail experience.
• Experience selling products and/or services to customers.

• Regular bending, lifting, carrying, reaching and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.