Store Associate

Job Overview

This position is essential to the success of our retail stores. Store Associates work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin‑Williams products, and recommend the right solutions. They are expected to promptly resolve customer concerns, ensure maximum client satisfaction, stay up‑to‑date with product features, and maintain high quality and visual standards while consistently meeting the store’s sales goals.

Part‑time at Store #707727, located at 6516 South Broadway, Tyler, TX 75703.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist in making deliveries, as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Keep knowledge of products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Job duties involve contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. Such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect business operations and the safety of customers, staff, employees, vendors, contractors, and the general public.

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on most recent performance appraisal.
• If internal to Sherwin‑Williams, must have completed all HR Cloud eLearning courses required for current position.

• Have a valid, unrestricted Driver’s License.
• Have at least a high school diploma or GED.
• Have at least one year of experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint‑related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

• Life – rewards, benefits and flexibility to enhance health and well‑being.
• Career – opportunities to learn, develop new skills and grow contributions.
• Connection – an inclusive team and commitment to broader communities.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin‑Williams recruiting team members will never request a candidate to provide payment, ask for financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process.