Retail Sales Associate

Position Summary

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker/Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

The Full‑Time Pawnbroker/Retail Sales Associate position offers an hourly wage, plus employees earn commission based on productivity. The successful employee’s actual pay will be based on work location, qualifications, and experience.

Hourly pay: $11.00 to $14.00 per hour.

Commission:
Up to 8% on transactions, averaging an additional $2.67 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees starting on the second day of employment; employees can withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation:
  Employees are granted one week of paid vacation after completing six months of active, full‑time service; an additional week after one year; and two weeks on each subsequent anniversary (adjusted in accordance with state/local requirements).
• Sick/Personal:
  Eligible employees are granted 8 hours after six months of employment to be used before the first anniversary, and 16 hours each anniversary thereafter (years 2‑5), with adjustments for state/local requirements.
• Employee discounts available to all employees on the first day of active employment.
• Tuition reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

• Greet and interact with all customers to develop a rapport and recommend appropriate financial solutions.
• Perform non‑management open/close procedures.
• Keep the sales floor clean, stocked, and maintain the display of merchandise.
• Perform sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handle all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answer incoming calls per company standards.
• Effectively communicate the legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partner with all employees to create a positive and memorable customer experience.
• Successfully complete the assigned training.
• Other related duties as assigned.

• Willing and able to lift or carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able…