Golf Pro Shop Assistant

Summary

The primary function of the Golf Shop Assistant is providing first contact customer interaction including opening and closing of Pro Shop, booking tee times, checking in golfers through the Point of Sale, selling merchandise, cleaning and stocking the Pro Shop, and assisting in ordering supplies. The Golf Shop Assistant will also be assigned specific, often varying tasks on a day‑to‑day basis by the Director and Pro Shop Manager.

The Golf Shop Assistant should also be able to adapt to meet changing demands and requirements while in the workplace.

• Greets guests, provides prompt, courteous and friendly customer service
• Manages reservation system, checks in guests, collects fees, and assigns tee times
• Informs players of course rules and regulations
• Sales merchandise, maintains inventory records, and accurately reconciles cash register sales with daily sales reports
• Assists in coordinating and providing assistance in tournaments and events
• Assists guests with all their needs while in the pro shop; ensures inquiries and requests are met efficiently and professionally; ensures complaints are dealt with in a pleasant manner and reported to Manager
• Maintains the pro shop environment by keeping the shop neat and orderly, performing general housekeeping duties
• Accepts orders/shipments and stocks shelves/racks
• Answers phones, directs calls, and answers customer questions professionally
• Assists in the cart fleet in making sure they are clean and available to service
• Maintains regular attendance to ensure continuity
• May be required to work early mornings, evenings, holidays and weekends as needed
• Performs all work duties and activities in accordance with City policies and procedures, follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions

• High School Diploma or GED equivalent
• Basic knowledge of golf fundamentals, rules, regulations, and player responsibilities; record‑keeping practices and procedures; cash handling procedures; basic mathematics; standard office practices;
  English spelling, grammar, and punctuation; basic computer knowledge
• Skill in dealing tactfully and courteously with customers and providing positive and friendly service; operation and care of standard office equipment; general professional customer service
• Possession of a valid, unrestricted Mississippi driver’s license
• Physical ability to bend, stoop, and frequently lift moderately to heavy objects; able to see and hear in the normal range; able to communicate verbally and in written form with great facility. Willing to work irregular schedule including weekends, holidays, evenings, and varying shifts; able to work in a variety of indoor/outdoor conditions with exposure to temperature variations, noise, fumes, odors, dust, and hazardous chemicals.

Work is performed in a variety of environmental conditions, both indoors and out, with possible exposure to temperature variations, noise, vibrations, fumes, odors, and dust. Physical demands may require bending, stooping, and frequently lifting moderately to heavy objects. Incumbent may be exposed to possible hazardous chemicals. Must be able to see and hear normally, and communicate verbally and in written form with great facility.

Must be willing to work irregular schedule, which may include weekends, holiday, evenings, and/or varying shifts.