Guest Experience Lead — Build Connections & Joy

LOCAL Car Wash Guest Experience Coordinator Tyler, TX
· Full time Company website Apply for Guest Experience Coordinator

Do you like to smile? Have fun? Be active? Serve people?!?

At LOCAL we're not just in the business of washing vehicles; we're in the business of making connections and building relationships. From our humble beginnings as a market disruptor to our evolution into the beloved LOCAL brand, our commitment to delivering the best human experience remains. Whether you're dropping by for a quick wash, becoming a part of the team, or joining the Wash Club for life, know that you're a valued part of the LOCAL community!

Do you like to smile?

Do you like having fun?

Do you like serving others?

Do you like making others smile?

Do you want to learn how to be a better leader?!?

If you said yes to any of these questions, keep reading.

If you said yes to ALL of them, just skip the description and APPLY NOW!!!

WHO IS LOCAL CAR WASH?!?

LOCAL Car Wash exists to create the best human experience. This starts with our team and naturally spills over into how we serve our guests and our community.

We like to say we are a leadership factory disguised as a car wash, because our goal and focus is to help young people learn how to serve, which is the purest form of leadership. We also encourage learning and provide many opportunities to learn and grow while on the team.

Serving the community is what we do, washing cars is just how we do it.

What are our core values?

• PEOPLE over PROFIT: don't get us wrong, we do want to make money, and when there is a decision that creates a profit vs people dilemma, we will always choose the people.
• EFFECTIVE over EFFICIENT: we believe that it is more important to do a good job than it is to do something fast. We work on effectiveness first, then make it efficient, NOT the other way around.
• ACTIVITY over APATHY: we search for opportunities to do good work. We reject laziness and passivity and look for activities that serve each other and our guests.
• FRIENDLY over FAST: it’s okay to move fast, just don’t get in a rush! Although speed is important, we tend to friendly rather than to rush guests or other team members.
• FUN over FORMAL: it’s a car wash after all, it should be FUN!!! No suits and ties, no rigid bureaucracy. We will always be safe, but let’s serve guests and have fun!!!

LOCAL Car Wash is seeking exciting team members to join our growing team. We're searching for ideal team-players who thrive in fast paced, people focused environments and excel at creating unique, positive, and memorable human experiences (or who want to learn more about how….)

If you're someone who takes pride in being clean and tidy, someone who can confidently address guest concerns (or who wants to learn how to), or someone who can create positive vibes with just about anyone, anywhere, KEEP READING!!!

As a Guest Experience Coordinator (GEC) , you'll be the first and most important impression of LOCAL. You'll have the opportunity to ensure our guests have an enjoyable experience from the moment they arrive on site and leave with a positive lasting memory, oh, and a super clean, shiny, dry car as well!!! This role requires a unique blend of skills: the ability to serve guests joyfully , the confidence to handle unique situations , and the charisma to build meaningful rapport in a short interactions .

Key Responsibilities:

• Deliver exceptional guest service
• Create ways to be hospitable by paying attention to guests needs and desires
• Maintain a clean and inviting facility.
• Efficiently operate car wash equipment
• Follow necessary site checklists and ensure all items have been accomplished with excellence
• Ensure guest safety at all times.
• Serve team members and guests
• Identify and resolve guest concerns promptly and effectively.
• Communicate effectively with team members and guests
• Be a positive influence for team culture.
• Ask good questions, never assume
• Be curious
• Be caring
• Find connections
• Learn, read, grow, and thrive! (Yes, this is a responsibility too)
• Must be able to be on your feet for hours at a time
• Must be able to be outside for hours at a time
• Must be able to lift 50 pounds (or be able to ask for help when you cannot)
• Must like to smile and be good at it!
• Must be friendly

If this gets you excited to join a team that values hard work, leadership, and a guest experience centered approach, APPLY NOW!!!.

Keywords: Guest Experience, Customer Service, People Person, Detail-Oriented, Fast-Paced, Team Player, Fun, Hospitable, Caring, Smile,