Tire and Battery Service AdvisorPT

(USA) Tire and Battery Service AdvisorPT

Tyler, TX

$19.00 - $27.00/hr

Shifts may vary

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, conducting safety sweeps, and promptly reporting unsafe situations.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, handling claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high‑shrink merchandise.
• Monitors the status of tire and battery orders daily, assists members with appointments for installation, communicates lead time changes and cancellations, and offers alternative suggestions for installation or tire fitments.
• Provides expert member service and recommendations by greeting members, identifying needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage and product knowledge to recommend suitable tire and battery products and explain warranties.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings.
• Triages and prioritizes service workflow in TBC service bays by identifying waiting members, understanding time requirements, and prioritizing appointments to maximize efficiency.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
• Leverages technology to enhance operations by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products, and encourage adoption of new tools among team members.
• Serves as a brand advocate by valuing the member’s experience in the TBC area, modeling high‑quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training.
• Provides products and services to members in accordance with Company policies, completing vehicle service requests and tests, operating TBC equipment safely, receiving, storing, and disposing of merchandise and supplies, and maintaining documentation.
• Complies with company policies, procedures, and standards of ethics and integrity, implementing related action plans and reflecting on business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and partners; setting priorities, deadlines, and expectations; and communicating progress and improvement opportunities.
• Promotes respect, integrity, teamwork, and customer focus by fostering a culture of inclusion, building relationships, and serving members with professionalism and empathy.

• Valid state‑issued driver’s license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Additional PTO or PPTO may be used for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and length of employment.
• Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a company‑paid education benefit program covering tuition, books, and fees for full‑time and part‑time associates.

Premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed, and multiple premiums may apply if criteria are met.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.