Assistant Store Manager PT

• Location 4601 S Broadway Ave, Tyler, TX, 75703, United States
• Base Pay $13.00 - $16.00 / Hour
• Job Category Retail
• Employee Type Part Time

Assistant Store Manager

About Our Company:
At Lids Sports Group, we don’t just sell hats—we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, we deliver premium, fan-driven products and unforgettable retail experiences.

General

Position Summary:

At Lids, our Assistant Store Managers are the heart and soul of the brand. These experts foster passion for sporting and fashion goods by meeting customer needs while ensuring all store areas are engaged. Assistant Store Managers are accountable for every aspect of retail store performance, achieving key results, creating a fun inclusive environment for their team, and delivering exceptional customer service through expertise on product and services.

• Act as Manager on duty for employee scheduling issues, customer complaints, etc. when the Store Manager is not present.
• Manage store associates through thorough use of LIDS Training Programs, goal setting for sales and tasks, and regular follow‑up when Store Manager is absent.
• Administer progressive discipline, including verbal and written warnings.
• Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives and store success.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code).
• Responsible for scheduling and staffing the store, including calling in associates for unexpected peaks when Store Manager is not present.
• Participate in LIDS Training Programs, adhere to goals for sales and tasks, and perform regular follow‑up.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ compliance with established company policies, procedures, and guidelines, including safekeeping of inventory, funds, and property.
• Other duties as assigned.

• Lead, execute, and assist Lids selling strategy to achieve key performance indicators, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests, to ensure a “make it right” experience.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers when live in‑store.
• Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
• Maintain a professional appearance consistent with the Company Dress Code Policy.

• Execute operations‑focused company‑level directives, promotions, and initiatives from Lids HQ.
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment—MPOS, Lids Custom, etc.—by conducting daily audits, verifying functionality, facilitating updates, and ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests and replenishing supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Prepare store for inventory audits and support audits as needed to confirm accuracy.
• Open and close the store as required following the Operations P&P Manual procedures.

• Protect company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules within company wage control guidelines.
• Follow all policies to accurately manage store inventory, including receiving, transferring, price changes, and product counts.
• Organize the backroom strategically to maximize efficiency.
• Execute optimal layout and visual merchandising strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look…