Experienced Service Technician - HOLT Truck Centers

Level 3 Diesel Technician

The Level 3 Diesel Technician is a skilled technician capable of handling a wide range of mechanical repairs and performing basic to intermediate diagnostics. This role is trusted to complete most standard repairs with limited supervision and continues to build diagnostic capability.

Senior‑level position – Generally has more than four years of experience and/or demonstrated job‑relevant knowledge/skills. A Level 3 technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. He/She relies on extensive experience and judgment to plan and accomplish goals, performs a variety of standard, complex, and technical tasks, and is self‑starting with minimal supervision.

The incumbent in this position is expected to model the following practices on a daily basis:

• Demonstrate alignment with the company’s mission and core business values;
• Collaborate with key internal and external resources;
• Participate in ongoing self‑development.

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, processes, and culture to ensure alignment with our Vision, Values, and Mission;
• Troubleshoot and diagnose complex engine malfunctions and failures with direction and minimum supervision;
• Perform detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervision;
• Disassemble, inspect, determine parts required, and reassemble to factory specifications within TRGs;
• Provide quality‑control inspections of completed tasks, including road testing;
• Use computers and related software to assist in diagnosing and reprogramming engines;
• Complete documentation for service reports, timecards, parts requisition, and returns;
• Interpret and utilize information from operating, maintenance, online resources, and service manuals;
• Operate equipment and vehicles with possession of all necessary licenses and certificates;
• Adhere to contamination control and HAZMAT rules and regulations;
• Maintain all company equipment, tools, and vehicles in a good, clean, and working order;
• Communicate job progress to supervisor and customer as needed;
• Work overtime as required by workload and customers’ needs;
• Project professionalism with both internal and external customers, including personal appearance;
• Act as a mentor and coach to lower‑level technicians;
• Complete all assigned Technician Training Path courses and safety training;
• Consistently maintain an average rework of less than 0.5%;
• Ensure a positive average variance consistently;
• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards;
• Require regular and punctual employee attendance;
• Perform other duties as assigned.

• Complete all Level 3 curriculum pathway requirements as outlined in the Leveling Description Guide;
• Meet all technical and performance requirements for a Level 1 & 2 Technician;
• Extensive knowledge of equipment and tools, including designs, uses, repair, and maintenance;
• Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling;
• Operation and control skills of vehicle fleet;
• Problem‑solving and troubleshooting skills;
• Verbal communication skills;
• Exceptional customer‑service skills;
• Excellent time‑management and organizational skills;
• Follow logical troubleshooting procedures;
• Work independently and as part of a team;
• Operate a conventional forklift;
• Operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair and overhead crane;
• Operate a vehicle on public roads;
• Make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects;
• Read, write, and understand information;
• Listen to and understand information and ideas presented through spoken words and sentences;
• Complete HOLT’s VBL classes, model HOLT’s VBL culture, and successfully apply the tools (Learn).

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled…