Quality Policy Trainer

Quality Performance Trainer

Type: Full-time, Non-Exempt
Wage: $48k - $52k
Location: East Texas

About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide workforce development and training solutions. Our approach delivers reliable services for tomorrow’s jobs.

Use statistical research and analytics to assess workforce activities, ensure compliance, and recommend improvements that enhance training and development.

• Conduct quality reviews using statistical sampling, auditing, and observation to evaluate compliance with policies and contract requirements.
• Identify, review, and implement a plan for regular monitoring of required data.
• Review client eligibility and expenditure requests as applicable.
• Monitor files, reports, and payment requests submitted by staff to ensure compliance with local, state, and federal requirements.
• Document staff performance, including client enrollment and expenditure requests, and recommend coaching or training.
• Prepare monitoring documents and reports for dissemination and improvement of performance efforts.
• Communicate data findings effectively to recommend staff competency improvements.
• Coordinate with management to schedule continued training sessions with staff.
• Develop and administer training programs for all employees in classroom formats, including materials such as texts, handouts, and assessment tools.
• Review operational procedures and processes to ensure compliance and provide technical assistance in process/quality improvement.
• Maintain accurate records of training schedules, attendance, and pre/post‑test evaluations.
• Update and maintain document control systems.

• Education: Bachelor’s Degree from an accredited college or university or equivalent experience.
• Experience: Two years of relevant work experience; knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA); familiarity with applicable federal, state, and local laws and regulations; state data systems experience preferred.
• Skills/Abilities: Strong data entry skills; proficient in Microsoft Office and various data analysis software; clear and concise communication via presentations, written, and oral formats; ability to work independently and in a fast‑paced team environment; excellent interpersonal and customer‑service orientation.
• Additional Requirements: Valid driver’s license and adequate vehicle insurance coverage.

This position is a non‑exempt, full‑time role that begins in East Texas. The company values diversity and commitment to extreme customer service. Applications for this role are currently accepted.