Case Manager

About the Company

BCFS Health and Human Services established in 1944, a non-profit organization with locations and operations nationally across Texas and the United States, specializing in community-based care for at-risk families and children, prevention and early intervention services, housing for young adults aging out of the foster care system, mental health and life skill services, advocacy and case management coordination for survivors of human trafficking, medical programs for pregnant or post‑partum women, and serving families with a child who has a disability or special needs.

The Case Manager is responsible for providing comprehensive case management services to clients, including but not limited to intake assessments, benefit assessments, goal setting, case plan development, home visits, progress monitoring via standardized testing tools, client advocacy, and referrals while maintaining compliance with established state and federal standards and requirements.

Required – High School diploma or equivalent. Preferred – Bachelor's degree in a related field.

Required – 2 years of related experience and/or training in a related field.

• Conduct home visits to assess client needs for case plan development, establish rapport, and obtain standardized assessments.
• Make appropriate referrals based on client case histories and needs.
• Assist clients in completing the Medicaid/CHIP application process and any other benefits for which they are eligible.
• Provide post‑partum doula services to clients based on need.
• Assist in conducting outreach duties as assigned by the program director.
• Attend training as assigned by the program director.
• Comply with safety procedures in accordance with program requirements.
• Compile, prepare, submit, and maintain accurate records, files, forms, and additional information in accordance with agency policies, licensing, and/or contract requirements.
• Participate in scheduled meetings and team decisions and operations.
• Participate in workshops, seminars, education programs, and activities promoting professional development.
• Obtain and enroll in continuing education/training required for recertification(s).
• Maintain BCFS HHS professional and ethical standards of conduct as outlined in the employee handbook, including demonstrating respect for agency staff, children, and community members and complying with the required dress code at all times.
• Provide crisis intervention according to training provided by BCFS HHS when needed to maintain a safe environment.

• Maintain a client caseload of 30‑50.
• Maintain an updated client roster to be sent to program management weekly.
• Document client visits, interactions, outcomes, and education provided to participants in Salesforce within two business days.
• Conduct routine client contacts following risk assessment requirements.
• Conduct routine home visits following risk assessment requirements.
• Meet all federal and state regulatory guidelines and standards applicable to this position.
• Meet all deadlines set by the program director and federal partners.
• Increase client’s knowledge and positive changes in attitude as measured by standardized tests.
• Demonstrate the ability to:
  • Respond sensitively and competently to the service population’s cultural and socio‑economic characteristics.
  • Communicate effectively in writing and verbally in English.
  • Work in a fast‑paced environment.
  • Maintain computer literacy required to meet the responsibilities of the position.
  • Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
  • Travel as needed.
• Other job duties as assigned per grant requirements.

• Maintain certificates required for the position including but not limited to First Aid and CPR.
• Valid Texas Driver’s license with a clear driving record and reliable transportation.
• Pass a pre‑employment drug screen and random drug screens.
• Provide proof of work eligibility status upon request.
• Pass a pre‑employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past five years).

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA)), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability.

This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.