Customer Service Representative

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

• Coordinate and schedule ready‑mix concrete orders with accuracy and urgency
• Communicate effectively with customers, drivers, and dispatch to ensure timely deliveries
• Monitor order status and proactively resolve issues or delays
• Provide product information and support to customers in a professional manner
• Maintain detailed and organized records of orders, changes, and delivery updates

• Strong capability in customer communication and service within a fast‑paced environment
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Competency using computer systems, dispatch tools, and order‑entry software
• Problem‑solving skills with a focus on collaboration and timely resolution
• Commitment to safety, teamwork, and delivering a positive customer experience

• Role operates in an office or dispatch setting with frequent interaction across operations, customers, and drivers

• Competitive base salary, $22.54 per hour to $27.80 per hour.
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Highly competitive benefits programs, including:
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.