Executive Account Manager

Executive Account Manager

The Executive Account Manager is responsible for owning and strengthening Century's relationships with our most important clients. This role manages a portfolio of the company's top 20 strategic accounts, serving as the trusted advisor responsible for technology alignment, cybersecurity strategy, license management, budgeting, and long-term IT planning.

This role operates at the executive level, regularly engaging with CIOs, CFOs, Executive Directors, and other C-level stakeholders to ensure their technology investments are secure, efficient, and aligned with organizational goals.

The Executive Account Manager establishes structured engagement cadences including monthly check-ins, quarterly strategic business reviews, and regular executive conversations to drive continuous improvement, retention, and growth.

Strategic Client Leadership

• Manage and maintain relationships with Century's top 20 strategic clients
• Serve as the primary executive contact and trusted advisor
• Conduct regular C-level meetings with executive leadership

Client Engagement Cadence

• Establish and maintain structured engagement including:
• Monthly operational check-in calls
• Quarterly Strategic Business Reviews (QBRs)
• Regular executive discussions around planning and budgeting

Strategic Technology Planning

• Guide clients through technology roadmaps, cybersecurity planning, and infrastructure improvements
• Align IT initiatives with client business goals and operational priorities
• Identify ways to improve efficiency, productivity, and risk mitigation

Licensing & Contract Management

• Oversee Microsoft and other vendor license renewals
• Identify opportunities to optimize licensing, bundles, and service plans
• Manage contract renewals and service agreement updates

Cybersecurity Leadership

• Help clients strengthen their cybersecurity posture
• Identify gaps in security, compliance, backup, and disaster recovery
• Recommend solutions to reduce risk and improve resilience

Revenue Growth & Account Expansion

• Drive revenue growth through strategic expansion within existing accounts
• Identify opportunities to introduce new services, solutions, and technologies
• Maintain strong retention and long-term client partnerships

Internal Collaboration

• Work closely with engineering, service delivery, and sales leadership
• Ensure client issues, projects, and escalations are addressed quickly
• Advocate internally for client success

Qualifications / Experience

• 7+ years of experience in IT account management, MSP consulting, or technology advisory roles
• Proven experience managing high-value or enterprise client relationships
• Strong understanding of:
• Managed IT services
• Cybersecurity solutions
• Cloud services
• Infrastructure and networking
• Experience conducting executive business reviews and strategic planning sessions
• Strong communication skills with ability to present to C-level leadership
• Experience managing contract renewals and licensing strategies
• Familiarity with CRM platforms such as Salesforce or Hub Spot

Core Competencies

• Executive presence and strategic advisory mindset
• Relationship building with senior leadership
• Consultative technology planning
• Cybersecurity awareness and risk management
• Revenue expansion and account growth
• Strong communication and organizational skills

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Professional development and training opportunities
• Generous PTO and holiday schedule
• 401(k) with company match

Why Join Century Solutions Group?

At Century, we don't simply provide IT services — we become strategic technology partners for the organizations we serve.

As an Executive Account Manager, you will play a critical role in shaping the technology strategies of our most important clients while driving growth, strengthening security, and building long-term partnerships.

If you enjoy executive conversations, strategic planning, and helping organizations run better through technology, this is a unique opportunity to lead at a high level within a growing MSP.