Clinic Manager​/Center Manager; BCBA​/BCaBA)

Clinic Manager / Center Manager (BCBA/BCaBA)

The Clinic Manager bridges the gap between daily clinical care and operational excellence by providing strategic leadership and hands-on oversight. This role is responsible for facility management, leading administrative and behavioral technician teams, optimizing patient scheduling, and ensuring strict compliance with medical and funding standards.

Operating under a "Prevention-First" model, the ideal candidate doesn't just react to operational bottlenecks; they build and maintain the structural alignment frameworks necessary to prevent them, ensuring the clinical team can focus entirely on delivering exceptional care.

The Clinic Manager serves as the onsite operational leader responsible for ensuring the clinic runs smoothly each day by supporting staff, families, clients, and clinical teams. This role requires a visible presence in the clinic, proactive problem-solving, and the ability to manage day-to-day operations while maintaining a positive and organized environment.

The Clinic Manager is expected to work a consistent Monday through Friday schedule:

Option 1: 8:00 AM - 4:00 PM

Option 2: 8:00 AM - 5:00 PM with a one-hour lunch break

The Clinic Manager must be available onsite during clinic operating hours to oversee daily activities, support staff, address operational needs, and ensure a smooth experience for clients and families.

• Open the clinic each morning and ensure the facility is prepared for the day.

• Complete opening procedures, including opening blinds, checking the environment, and ensuring all areas are organized and ready for clients and staff.

• Ensure all supplies, reinforcers, materials, and operational necessities are stocked and available.

• Confirm clients are prepared for their scheduled sessions and that staff are ready to receive clients upon arrival.

• Greet families and provide a welcoming, professional experience for parents and caregivers.

• Serve as the onsite point person for daily operational questions, concerns, and problem-solving.

• Manage day-to-day front desk operations, facility cleanliness, and overall center safety compliance (e.g., fire drills, security checks, hazard-free spaces).

• Ensure the clinic maintains a safe, clean, organized, and professional environment.

• Monitor facility needs and coordinate repairs, maintenance, and vendor communication when needed.

• Oversee patient rostering, scheduling, and session coverage to maximize clinical hours and minimize daily disruptions.

• Problem-solve last-minute cancellations, staffing changes, and scheduling challenges.

• Ensure appropriate coverage for client sessions when unexpected staffing needs arise.

• Coordinate staff coverage for lunches, breaks, and scheduled downtime.

• Provide coverage support for client transitions, naps, activities, and other daily operational needs as required.

• Oversee the daily schedule of client activities, ensuring smooth transitions between individual therapy, group socials, and structured play.

• Ensure staff follow daily schedules, routines, and operational expectations.

• Manage the center’s budget, inventory, and procurement of supplies, tracking everything from cleaning essentials to clinical reinforcers so the team always has what they need.

• Implement and refine Standard Operating Procedures (SOPs) to maintain a highly organized, efficient, and predictable clinic environment.

• Identify operational gaps and create systems to prevent recurring issues.

• Ensure all floor staff and Registered Behavior Technicians (RBTs) remain strictly on-task, adhering to scheduled client sessions, administrative blocks, and daily duties.

• Provide real-time support, coaching, and accountability to maintain operational consistency.

• Ensure RBT performance scorecard metrics and session integrity checklists are consistently met through regular feedback…