Member Experience Associate

Intelligent Office Tysons Corner — Venture X Northern Virginia / DC Metro

This location is operated as Intelligent Office Tysons Corner
, part of the same ownership group as our Venture X locations in Frederick, Fairfax, Brambleton, and Ashburn. Together, Intelligent Office and Venture X provide premium, membership-based coworking space on flexible terms across the DC-metro area. Each location is professionally run and internationally connected, creating office communities that are professional, inspiring, diverse, and collaborative — places that become so much more than shared office space, where members and businesses launch, expand, and belong.

The Member Experience Associate (MEA) is the heartbeat of the Venture X community — the first face members and guests see each day. This role goes beyond front desk support: it's about curating a warm, professional, and memorable experience at every touchpoint.

This is a floating position based out of Intelligent Office Tysons Corner. Beyond the home location, this MEA travels to cover other Northern Virginia / DC-metro Venture X locations when the regular team member there is out sick or on approved PTO (see Location & Travel below). The ideal candidate thrives in a fast-paced, people-first environment, takes genuine pride in hospitality, and adapts quickly to a new location and team.

This position reports to the Community Manager of Intelligent Office – Tysons Corner and is not eligible for remote work.

This is a floating position based at Intelligent Office Tysons Corner (Venture X). In addition to the home location, this MEA is scheduled to cover the following Venture X locations when their regular Member Experience Associate is out sick or on approved PTO:

• Venture X Brambleton
• Venture X Ashburn
• Additional locations as needed in DMV area

Coverage assignments are communicated as far in advance as possible, though same-day coverage for unplanned absences should be expected occasionally. A reliable vehicle and a valid driver's license are required.

Mileage reimbursement: Mileage driven to and from a covering location (beyond the normal commute to Intelligent Office Tysons Corner+) is reimbursed at the current IRS standard mileage rate. Normal commuting mileage to the home base location is not reimbursed.

• Greet all members and guests who enter the office
• Answer phone calls and respond to missed calls
• Attend to member requests at the front desk and elevate as needed
• Monitor the location email account and respond in a timely manner
• Keep common areas clean and tidy
• Observe and track inventory
• Stock and restock the café/kitchen
• Run the dishwasher and put clean dishes away daily
• Wipe down counters and tables at regular intervals and as needed
• Refresh furniture and decor with the team as needed

• Oversee Virtual Office member services
• Handle inquiries, leads, and sales related to Virtual Office
• Maintain documentation for all Virtual Office members
• Sort and distribute mail
• Update the Postal Mailbox (PMB) log report weekly

• Enter new lead data in Hub Spot (confirming details of automated message data)
• Assist in scheduling tours
• Maintain daily awareness of space and meeting room bookings
• Communicate with clients to pay and confirm booking invoices
• Assist in tracking and moving events, meeting room bookings, and Virtual Office leads through the Hub Spot pipeline
• Update the booking page daily each morning

• Manage amenity space bookings (event space, day office, day pass, and meeting/conference room bookings)
• Collaborate with the team on monthly Venture X events
• Coordinate, set up, and break down Venture X and member events as needed
• Clean up after events
• For after-hours…