Sr. Customer Success Manager​/Customer Success Manager, Enterprise; Goldcast

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.

Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Goldcast is a video-powered event platform built for modern B2B marketers, helping teams create engaging virtual and hybrid events that drive pipeline and measurable impact. As a fast-growing company with a strong marketer-first product, Goldcast partners closely with customers to push the future of event-led growth. In 2025, Goldcast was acquired by Cvent, a global leader in meetings, events, and hospitality technology with 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500.

Together, we combine Goldcast’s innovation with Cvent’s scale and culture of ownership, collaboration, and diverse perspectives to transform how people connect through events.

As an Enterprise Customer Success Manager (CSM) with our Goldcast division, you will be a strategic partner and advocate for enterprise customers, ensuring their success on the platform. By working closely with senior leaders, event teams, and marketing stakeholders, you will enable customers to achieve their event goals, increase platform adoption, and deliver measurable outcomes. You will also act as an extension of their teams, driving long-term value and growth.

• Manage a portfolio of strategic enterprise accounts, proactively nurturing relationships, mitigating risks, and identifying growth opportunities
• Monitor user adoption and system usage, recommend strategies to increase usage/adoption
• Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption
• Monitor user compliance and recommend strategies to increase usage/compliance
• Create and maintain an annual success plans to help client’s advance adoption, strategic meeting management and program maturity
• Conduct success reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives
• Contribute towards new account implementation or guided on-boarding as the primary success owner
• Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing
• Demonstrate detailed product knowledge and gather client requirements for future product releases
• Document, route and track feature requests, and provide client with updates quarterly
• Cultivate new business opportunities by…