Industry Engagement Lead

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Corporate Office – Industry Engagement & Insights

• Develop and execute structured engagement plans with priority stakeholders across assigned regions or themes (e.g. payments, market infrastructures, digital assets, resilience).
• Build and maintain trusted relationships with senior stakeholders in central banks, international organisations, standard‑setting bodies and industry associations.
• Represent Swift in selected external forums, round tables and working groups, in coordination with regional, BD and product teams.

• Support the design and delivery of convening platforms such as Policy Labs, senior round tables and targeted workshops, ensuring high‑quality participation and policy‑relevant outcomes.
• Contribute to agenda setting, speaker coordination, stakeholder briefing and follow‑up actions linked to these engagements.
• Foster constructive public‑private dialogue on issues such as cross‑border payments, market efficiency, resilience, interoperability and trust.

• Monitor industry, policy and regulatory developments relevant to Swift and its community.
• Produce structured insights, briefing notes and thematic summaries to inform senior management, product and strategy teams.
• Act as a point of coordination between external stakeholder perspectives and internal strategic priorities.

• Work closely with regional teams, strategic account managers, product experts, policy, public affairs and innovation teams to ensure coherent external messaging and engagement.
• Support the alignment of industry engagement activities with Swift’s broader strategic initiatives, including the G20 cross‑border payments agenda and market infrastructure evolution.

• Relevant experience in industry engagement, policy, regulatory affairs, strategy, research or consulting within financial services, financial market infrastructures or a public‑sector environment.
• Strong understanding of at least one core financial domain (e.g. payments, securities, FX, trade or financial crime), with the ability to engage across adjacent areas.
• Proven ability to engage credibly with senior external stakeholders and manage complex, multi‑party interactions.

• Experience working with or alongside central banks, supervisory authorities, international organisations or standard‑setting bodies.
• Exposure to frontier topics such as ISO 20022, cross‑border payments reform, digital assets, AI, resilience or cyber risk.
• Experience contributing to or managing industry forums, working groups or multi‑stakeholder initiatives.

• Excellent stakeholder management and relationship‑building skills
• Strong written and verbal communication, including executive‑level briefing
• Analytical capability with the ability to synthesize complex policy and industry issues
• Organised, proactive and comfortable operating in a matrix environment
• High degree of judgement, discretion and professionalism

• Exposure to senior policymakers and industry…