Senior Consultant, Child Support Enforcement Subject Matter Expert

Job Family:
Strategy & Transformation Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

• Provide subject matter expertise on child support enforcement programs, operations, and technology modernization initiatives.
• Support federal and state partners in planning, implementing, and assessing child support system modernization efforts.
• Support the review and analysis of Advanced Planning Documents (APDs), feasibility studies, certification materials, modernization roadmaps, procurement strategies, and implementation plans.
• Support development of modernization frameworks, playbooks, procurement guidance, reusable assets, and knowledge management resources.
• Conduct interviews, workshops, listening sessions, and stakeholder engagement activities with federal and state partners.
• Assist with analyzing modernization portfolios, project performance, certification readiness, financial data, governance structures, and implementation risks.
• Develop executive briefings, reports, strategic communications, presentations, decision memoranda, and technical assistance products.
• Collaborate with data, technology, and program teams to identify modernization opportunities, lessons learned, and best practices across states.
• Support development of modernization dashboards, portfolio analysis tools, APD review processes, and implementation support activities.

• Must have the ability to pass a federal background check to serve in a position of public trust.
• Bachelors Degree FIVE (5) or more years of professional experience in supporting child support (IV-D) programs, state child support agencies, or federal child support initiatives.

• Must have a minimum of a bachelor's degree in human services or related field from an accredited college or university.
• Master’s degree in social work or related field.
• Experience developing, reviewing, or supporting Advanced Planning Documents (APDs), annual APD updates, feasibility studies, or federal funding requests.
• Knowledge of child support technology systems, certification requirements, federal reporting processes, or modernization practices.
• Experience conducting stakeholder interviews, requirements gathering, listening sessions, or technical assistance engagements.
• Experience developing executive-level communications, strategic recommendations, reports, briefing materials, and presentations.
• Ability to translate complex program, policy, and technical concepts into actionable recommendations for federal and state stakeholders.
• Excellent verbal and written communication and collaboration skills to work effectively with federal leaders, state IV-D agencies, technology partners, and cross-functional teams.
• Excellent organizational skills and the ability to manage multiple projects and competing priorities.
• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Teams.
• Experience supporting the Office of Child Support Enforcement (OCSE) or state IV-D agencies.
• Exposure to system transfers, re-platforming, refactoring, modular modernization, or other technical approaches used in child support system transformation.
• Exposure supporting procurement activities, vendor management, project governance, IV&V oversight, or large-scale technology transformation efforts.
• Exposure to expenditure reporting, financial trend analysis, cost-benefit considerations, or performance metrics used to inform modernization decisions.
• Familiarity with data analytics, dashboard development, visualization tools, and performance reporting.
• Familiarity with enterprise modernization approaches, shared services, reusable assets, interoperability, and business process improvement.

• Medical
• Rx
• Dental & Vision Insurance
• Personal and Family Sick Time
• Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care
• Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan Pay Down Tuition Reimbursement, Personal Development & Learning…