Business Operations Manager

About the Role:
We are seeking a dynamic and hands-on Business Operations Manager to be the operational engine for strategic execution, contract and pricing governance, and cross-functional coordination across our U.S. operations. Reporting directly to executive leadership, this high-impact role is for a pragmatic operator who serves as the connective tissue between finance, legal, sales, and delivery teams—ensuring operational rigor, commercial soundness, and exceptional client experience as we scale.

This is a highly visible position ideal for a manager-level contributor with a strong foundation in finance, contracts, and service delivery who is eager to execute cross-functionally and globally, not just oversee. This person can expect to work on-site in Tyson’s Corner 4 days per week.

Key Responsibilities:

• Commercial Operations Leadership:

  • Execute the pricing oversight and deal desk process, personally building financial models and analyzing deal structures to ensure alignment with margin targets and delivery capacity.
  • Act as the primary hands-on consultant to sales on specific deals, drafting pricing exhibits and negotiating commercial terms directly with the sales team and clients.
  • Maintain and update the pricing model playbook based on market data and cost structures.

• Contract Strategy & Governance:

  • Conduct the first-line review and redlining of NDAs, MSAs, SOWs, and PSAs to manage risk and ensure alignment with company standards.
  • Manage the contract lifecycle from request through signature and repository upload, acting as the project manager for the legal review process.
  • Develop and maintain a knowledge base of fallback positions and approved contract language to accelerate deal velocity.

• Financial & Revenue Operations:

  • Partner directly with Finance on collection efforts by personally managing a portfolio of accounts, resolving billing disputes, and engaging with clients on payment issues.
  • Ensure billing accuracy by auditing SOWs against invoices and validating revenue recognition.
  • Track and report on KPIs related to financial and operational health, providing the foundational analysis for forecasting and business reviews.

• Legal Coordination & Compliance:

  • Act as the primary operations liaison with General Counsel, preparing summaries of contract issues and managing the intake process for legal requests.
  • Support risk mitigation by maintaining compliance checklists and ensuring contractual obligations are tracked and met.
  • Drive the timely resolution of legal issues by coordinating between delivery, sales, and legal teams.

• Client Success & Strategic Account Engagement:

  • Support key account planning and QBRs by preparing the operational and financial data packs, tracking action items, and following up on deliverables.
  • Lead the execution of high-touch client engagement initiatives, including managing the strategic gifting program and scheduling executive check-ins.

• Cross-Functional Enablement:

  • Act as a strategicdoerfor HR, Delivery, and Finance teams, personally building and implementing scalable processes for onboarding, project tracking, and financial reporting.
  • Facilitate cross-functional meetings to ensure internal operations are aligned and priorities are executed upon.
  • Meticulously track project activities and proactively communicate status updates to all relevant stakeholders.

What We’re Looking For:

• 7+ years of hands-on experience in business operations, commercial operations, or strategic finance roles in technology services organizations.
• Deep, practical understanding of pricing strategy and contract management, with experience directly drafting and negotiating agreements.
• Proven success as an individual contributor who works closely with and through sales, finance, legal, and delivery teams to get things done.
• Strong analytical, organizational, and stakeholder management skills with a bias for action.
• A track record of building and implementing scalable processes in fast-paced, high-growth environments, not just designing them.
• Proficiency with business productivity tools including Microsoft Office (especially Excel), contract platforms, and AI-based assistants.

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