Business Analyst - Child Welfare

Essential Duties and Responsibilities:

- Deliver consulting project activities for various projects.

- Analyze complex data and identify patterns, recommend actions, and measure outcomes.

- Coordinate with technical staff to understand business requirements, specifications, and processes.

- Conduct market research and understand market trends.

- Create system functional specifications from business requirements.

- Interact with organization and client managers.

- Perform cost/schedule monitoring,
- Identify additional product and service opportunities in customer organization.

Additional

Duties and Responsibilities:

- Elicit, analyze, document, and validate business, functional, reporting, interface, data, and operational requirements for child welfare system modernization work streams.

- Facilitate requirements sessions, workshops, interviews, and working meetings with child welfare program staff, policy teams, technical teams, vendors, and project leadership.

- Document current-state and future-state business processes, workflows, use cases, user stories, business rules, process maps, and functional specifications.

- Support traceability between business objectives, requirements, system design, testing, implementation readiness, and project deliverables.

- Analyze gaps, risks, issues, assumptions, dependencies, and operational impacts across program areas, modules, vendors, and implementation work streams.

- Support review of vendor deliverables, system requirements, design documentation, test scenarios, training materials, conversion plans, readiness assessments, and implementation artifacts.

- Coordinate with project managers, IV&V or PMO resources, technical teams, and business stakeholders to track decisions, action items, milestones, dependencies, and follow-up activities.

- Assist with data conversion, interface, reporting, eligibility, provider management, payments, portals, mobility, and other modernization workstream analysis as assigned.

- Prepare clear, accurate, and client-ready documentation, status updates, meeting notes, analysis summaries, presentations, and deliverables.

- Support quality assurance, user acceptance testing, defect triage, implementation readiness, go-live readiness, stabilization, and post-implementation activities.

- Promote alignment with applicable child welfare program requirements, CCWIS expectations, data quality standards, confidentiality requirements, accessibility standards, and security considerations.

- Work effectively in a consulting environment, maintaining professionalism, responsiveness, attention to detail, and regular communication with internal and client stakeholders.

- Regular and predictable attendance required.

- Other duties as assigned.

Minimum Requirements
- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Additional Requirements:

Education requirements:

- Bachelor's degree in business administration, information systems, social work, public administration, human services, or a related field; or at least four (4) years of relevant business analysis, child welfare, human services, or system modernization experience.

- An equivalent combination of education and experience may be substituted.

Additional Skills/Experience

Required:

- Four (4) years of current, relevant experience in business analysis, requirements elicitation, process improvement, project coordination, or system implementation support for government health and human services programs.

- Demonstrated ability to work with program, policy, technical, vendor, and project management stakeholders to document business needs, validate workflows, analyze gaps, and support alignment between business objectives and technology solutions.

- Experience developing or maintaining business requirements, functional specifications, process flows, user stories, traceability matrices, meeting notes, decision logs, action item logs, and other project deliverables.

- Ability to analyze complex information, identify risks, issues, assumptions, and dependencies, and communicate findings clearly to client and internal teams.

- Knowledge of child welfare is required.

- Experience supporting phased, iterative, modular, cloud-based, COTS, SaaS, or PaaS system modernization efforts is preferred.

- Must possess strong organizational, facilitation, interpersonal, written, and verbal communication skills and be able to work effectively in…