Senior Customer Success Advisor - ENT_TPP

Overview

About Cvent:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Role Overview:
As a Sr. Client Success Advisor on our agency partners team, you will be responsible for ensuring the success of Cvent utilization and growth, specifically for our partners and clients in the NA region.

• Collaborative strategy development:
  Partner closely with Sales, Professional Services, and Customer Success to understand each new client's goals and define how they'll succeed with Cvent.
• Tailored strategy sessions:
  Lead engaging, customized calls that help new users hit critical milestones across the event lifecycle.
• Product expertise:
  Be the go-to guide on features and best practices, showing clients smart ways to get the most out of the platform.
• Platform adoption:
  Drive confident, consistent use of the platform with practical recommendations that remove friction and boost adoption.
• Data analysis:
  Turn data into clear recommendations—find efficiency gains, spot areas for growth, and uncover new partnership opportunities across aligned accounts.
• Proactive engagement:
  Keep clients up to speed on Cvent updates and initiatives, and keep projects and milestones on track with clear success plans and regular check-ins.

• Work East Coast hours (U.S. Eastern Time), such as 9:00 AM–6:00 PM ET.
• Start and drive work independently with little supervision. (This is IC role)
• Put customers first by quickly understanding and prioritizing their needs with empathy, and keep clear documentation (e.g., success plans and notes) that supports their goals.
• Adapt your communication in real time based on the client’s style, context, and urgency.
• Solve tough problems under pressure, with a track record of handling critical, high-stress customer issues to resolution.
• Stay flexible and effective amid change, thriving in dynamic or ambiguous situations.
• Show leadership and a desire to help others, blending technical know-how with strong people skills.
• Manage details, time, and priorities exceptionally well to deliver on commitments.
• Communicate clearly in both speech and writing.