Onboarding Specialist, Customer Success

Responsibilities

• Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process
• Initiate a successful customer journey by ensuring customers complete required product trainings
• Host personalized strategy calls for new Cvent users to ensure the completion of major milestones in the event lifecycle
• Demonstrate detailed product knowledge when assisting customers both on the phone and via email
• Drive platform adoption and offer best practice tips
• Complete Post Event Customer Success Reviews to discuss customer feedback, demonstrate the value of Cvent, and close out the onboarding experience

• Bachelor's degree with strong academic credentials
• Customer centricity and empathy - must be able to quickly understand customer needs
• Experience working with frustrated customers and de-escalating urgent and high priority problems
• Demonstrated flexibility and experience navigating environments with lots of ambiguity
• A passion for leading and helping others and a blend of technical and interpersonal skills
• Attention to detail, time management, and task prioritization skills
• Excellent communication skills (verbal and written)

Physical Demands

Multiple positions may be filled from this announcement.

We are not able to offer sponsorship for this position.