Guest Service Agent

Guest Service Agent – JLL

As a Guest Service Agent, you will be the heart of our Workplace Experience team, delivering exceptional client experiences through enhanced engagement, proactive communication, and high‑touch service. In this client‑facing role, you will serve as the initial point of contact for all employee inquiries and feedback related to workplace services.

• Serve as the primary point of contact for employee and guest inquiries related to workplace services, including mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost and found.
• Greet and welcome employees and visitors, creating exceptional first impressions in the lobby.
• Assist with building access badges and act as the building, campus, and area information center.
• Respond to requests for information and follow up personally to ensure questions are answered and issues resolved.
• Organize and maintain lobby and front desk areas to ensure a professional, welcoming environment.
• Coordinate with facility management, transportation teams, and third‑party vendors to deliver maximum service quality.
• Identify potential risks and elevate them to prevent security incidents or operational disruptions.

• High school diploma or GED.
• 1–3 years of customer service experience in hospitality, facility management, property management, or operations.
• Exceptional customer service skills and a genuine passion for hospitality.
• Excellent verbal and written communication skills to interact professionally with all levels of management.
• Strong organizational and time‑management skills to handle multiple priorities in a fast‑paced environment.
• Proficiency with technology, including Google Suite and the ability to adapt to new devices and applications.
• Flexibility to work various shifts covering campus hours of operation from 7:30 am to 6:00 pm.

• Knowledge of commercial real‑estate environments.
• Experience with building access control systems and visitor‑management technology.
• Track record of initiative, integrity, and good judgment in customer‑facing roles.
• Ability to work independently while contributing collaboratively to diverse teams.
• Experience supporting client events and special projects.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site – McLean, VA

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. This statement also applies to all candidates, including those applying through the online application process, in all aspects of the hiring process, including screening, interviewing, selection, training, and other employment‑related activities.