Registered Client Service Associate

Position Summary

Registered Client Service Associates provide exceptional client service to support Financial Advisor(s), Private Wealth Advisor(s), and teams on a daily basis. The role is client‑first, requiring strong interpersonal skills and the ability to assist clients with a wide range of needs.

• Support the FA/PWA/team in cultivating and enhancing new and existing client relationships.
• Execute money‑movement transactions at the request of the client and/or FA/PWA/team.
• Answer general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit).
• Enter profile information or pre‑fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team.
• Educate or enroll clients in digital tools (e.g., MSOnline, eSign, eAuthorization).
• Onboard and maintain client accounts, collecting client information and required documentation in a clerical capacity.
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance).
• Accept or enter unsolicited orders and/or entered solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Support the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance).
• Assist FAs/PWAs/teams in delivering against their business plan and client service model.
• Remain current on all policies, procedures, and new platforms.
• Participate in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management.

• Answer inbound phone calls or make outbound calls with updates on service requests (e.g., scheduling follow‑up calls with FAs/PWAs/teams as needed).
• Manage the calendar, coordinating meetings or events and preparing logistics such as material prep, maintaining agendas, and sending calendar invites with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in‑office support functions such as copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

• Education:
  
  High School Diploma/Equivalency;
  College degree preferred.
• License:
  Active Series7 (GS), and Series
  66 (AG/RA) or Series
  63 (AG) and Series
  65 (RA).
• Experience:
  
  Two or more years of industry experience preferred.
• Knowledge/
  
  Skills:
  
  Understanding of financial services products including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail‑oriented with superior organizational skills and the ability to prioritize.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Exceptional writing, interpersonal, and client‑service skills.
• Strong time‑management skills.
• Team player who collaborates effectively with others.
• Ability to work in a fast‑paced, evolving environment and adapt while multitasking.
• Goal‑oriented, self‑motivated, and results‑driven.

Business Service Officer

Expected base pay rates: $70,000–$115,000 per year pensation may also include commission earnings, incentive compensation, discretionary bonuses, and other short‑ and long‑term incentive packages, along with sponsored benefit programs. Employees benefit from a comprehensive package of employee and family benefits.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce diverse in experience and background. Our recruiting efforts reflect strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.