ServiceNow Technical Architect

Info Gain Consulting LLC is seeking a Technical Architect to provide expert technical guidance and architectural oversight for an enterprise Service Now platform.

The Technical Architect will proactively recommend architectural improvements and design patterns, support the approved architectural vision, and ensure that development and configuration activities across all teams comply with approved technical standards.

Key responsibilities

• Provide expert technical guidance across platform teams and work streams.
• Recommend architectural improvements and design patterns.
• Provide architectural oversight across all teams.
• Ensure development and configuration activities adhere to approved technical standards.
• Analyze the current application and platform inventory.
• Provide detailed architectural guidance and recommendations to improve:

Business processes

Integrations

Overall platform efficiency

• Maintain Service Now and enterprise-architecture documentation, including:

Process flows

• Ensure architecture documentation complies with TOGAF or a similar architectural framework.
• Coordinate with architects, project managers, developers, administrators, and cross-functional teams.
• Ensure technical solutions align with the approved system model, platform guardrails, and governance standards.
• Design, document, and monitor application layering and dependencies, including:

Deployment

Public interfaces

Application infrastructure

Technical frameworks

Platform services

• Architect platform solutions involving:

Module configuration

Integrations

CMDB structure

Workflow design

Platform guardrails.

Required qualifications

• Experience analyzing current application and platform inventories.
• Experience providing detailed architectural guidance and recommendations related to business processes, technical design, integrations, and platform efficiency.
• Experience maintaining Service Now and enterprise-architecture documentation.
• Experience creating and maintaining architecture diagrams, data models, process flows, and version-controlled documentation.
• Experience working with TOGAF or a similar architectural framework.
• Experience coordinating with architects, project managers, developers, administrators, and cross-functional teams.
• Experience aligning technical solutions with approved system models, platform guardrails, and governance standards.
• Experience designing, documenting, and monitoring application layers and technical dependencies.
• Experience architecting platform solutions involving module configuration, integrations, data models, CMDB structures, workflows, or platform guardrails.

Education

A bachelor’s degree in a related field is desired.

A minimum of five years of equivalent experience in information-technology environments may be accepted in place of the desired degree.

Required certification

Candidates must possess current Service Now certification permitting administrative and design-level access. Qualifying certifications may include:

• Certified System Administrator
• Certified Implementation Specialist
• Certified Application Developer.

Preferred certification

The following advanced Service Now certifications are highly desired but not required:

• Certified Technical Architect
• Certified Master Architect.

Security clearance

Candidates must US Citizens with ability to obtain a Secret security clearance.